Enterprise Customer Support Coordinator II

ArcBest; Fayetteville (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

ArcBest is seeking a Customer Support Coordinator II - Enterprise to serve as the primary contact for day-to-day support needs and complex coordination for enterprise customers. You will coordinate service needs, communicate timely updates, and assist with resolution of account-related scenarios.

Responsibilities include monitoring activity, coordinating with partners, and following established procedures to improve responsiveness and customer outcomes.

Qualifications

• Bachelor's Degree preferred or experience in lieu of education.
• 1 year of experience in transportation or logistics in a customer-focused role preferred.
• Proficient with Microsoft Office Suite, preferred.

Responsibilities

• Coordinate day-to-day operational support activities for enterprise customers.
• Monitor customer activity and proactively communicate updates to stakeholders.
• Coordinate with internal and external partners to support timely logistics execution.
• Evaluate inquiries to determine urgency and appropriate action within procedures.
• Maintain knowledge of customer expectations and support procedures for consistent service.

Skills

Customer focus

Problem solving

Effective communications

Managing multiple priorities

Active learning

Flexibility and adaptability

Education

Bachelor's Degree, preferred

Job description

ArcBest is seeking a Customer Support Coordinator II - Enterprise to serve as the primary contact for day-to-day support needs and complex coordination for enterprise customers. You will coordinate service needs, communicate timely updates, and assist with resolution of account-related scenarios.

Responsibilities include monitoring activity, coordinating with partners, and following established procedures to improve responsiveness and customer outcomes.