Enterprise Customer Success & Partnerships Specialist

Pengate Handling Systems, Inc.; Newark (DE); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Generous PTO and paid holidays

401(k) w/ match

Comprehensive medical benefits

Opportunities for advancement

Referral program

Job summary

A leading material handling company is looking for a Customer Service Representative in Newark, Delaware. The role involves conducting partnership meetings, responding to customer needs, and ensuring satisfaction with the company's offerings. The ideal candidate will need a Bachelor’s degree or equivalent experience, and possess strong communication and problem-solving skills. Benefits include generous PTO, 401(k) match, and comprehensive medical coverage.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Excellent verbal and written communication skills.
• Strong problem solving and time management skills.
• Ability to build and maintain customer relationships.
• Analytical skills to support sales efforts.
• Exceptional customer service and presentation skills.

Responsibilities

• Conduct partnership meetings with defined customers.
• Be the point person for all aftermarket activity.
• Educate customers on offerings and support products.
• Collect feedback on company performance.
• Analyze reports to control costs.
• Work with departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving abilities

Organizational skills

Time management skills

Analytical ability

Customer service skills

Education

Bachelor's degree in a business-related field

Equivalent related experience

Job description

A leading material handling company is looking for a Customer Service Representative in Newark, Delaware. The role involves conducting partnership meetings, responding to customer needs, and ensuring satisfaction with the company's offerings. The ideal candidate will need a Bachelor’s degree or equivalent experience, and possess strong communication and problem-solving skills. Benefits include generous PTO, 401(k) match, and comprehensive medical coverage.