Customer Service Pro — Growth & Competitive Pay

NOBLE PRESS LLC; Newark (DE); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Competitive compensation

Career growth opportunities

Job summary

Noble Press LLC is hiring a Customer Service Representative in Newark, Delaware. You will engage with customers via phone and email to identify needs, document interactions, and resolve issues. The role emphasizes clear communication and problem solving in a fast-paced environment.

You will handle scripts, build rapport, and maintain up-to-date product or service knowledge. A focus on accuracy and customer satisfaction will drive performance and growth within the team.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Proficient with computers and CRM software.
• Strong verbal communication and active listening skills.
• Ability to work under pressure and stay organized.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Active listening

Verbal communication

Time management

Organizational skills

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

Noble Press LLC is hiring a Customer Service Representative in Newark, Delaware. You will engage with customers via phone and email to identify needs, document interactions, and resolve issues. The role emphasizes clear communication and problem solving in a fast-paced environment.

You will handle scripts, build rapport, and maintain up-to-date product or service knowledge. A focus on accuracy and customer satisfaction will drive performance and growth within the team.