Industrial Parts Customer Solutions Specialist

Applied Industrial Technologies; Newark (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid vacation and sick time

Tuition reimbursement

Career development opportunities

Job summary

A leading global industrial distributor is seeking a Customer Service Representative in Newark, Ohio. The role involves assisting customers with their needs and providing solutions while encouraging professional growth within the company. Ideal candidates should have strong communication skills, customer service experience, and a desire to learn. The position offers a competitive salary, bonuses based on performance, and a comprehensive benefits package including health coverage and tuition reimbursement.

Qualifications

• 6 months of customer service experience preferred.
• Excellent verbal and written skills, including English grammar.
• Ability and desire to learn new systems quickly.
• Enjoy working with computers and navigating basic software.
• Valid driver's license and clean driving record.
• Some knowledge of industrial distribution products preferred.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify customer needs and recommend parts.
• Meet/exceed monthly sales goals to improve customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service skills

Strong communication skills

Attention to detail

Ability to multitask

Mechanical aptitude

Education

High school diploma or equivalent

Tools

SAP / ERP systems

Microsoft Office (Outlook & Excel)

Job description

A leading global industrial distributor is seeking a Customer Service Representative in Newark, Ohio. The role involves assisting customers with their needs and providing solutions while encouraging professional growth within the company. Ideal candidates should have strong communication skills, customer service experience, and a desire to learn. The position offers a competitive salary, bonuses based on performance, and a comprehensive benefits package including health coverage and tuition reimbursement.