Enterprise Customer Success Manager - Strategic Growth

Lob; United States; On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

RSUs

Remote-friendly environment

Competitive benefits

Job summary

Lob is hiring a Customer Success Manager - Strategic Support in the United States. You will support a Strategic Account Manager for our largest enterprise clients, managing health, adoption, and executive-level reviews.

You’ll collaborate across product, engineering, and operations to minimize churn, identify expansion opportunities, and drive ROI through data-driven post-sales programs.

Qualifications

• 3–5 years enterprise SaaS customer success experience.
• Direct Mail experience is a plus.
• Comfort discussing API workflows, integrations and platform data.
• Bridge technical teams with business stakeholders.
• Strong executive-level communication and presentation skills.
• Data-driven mindset with numeracy skills.
• Familiarity with Salesforce and CRM tools.
• Track record of building programs and driving adoption.

Responsibilities

• Support post-sales activity for enterprise customers with product knowledge, prioritization, project management.
• Collaborate cross-functionally to reduce churn and identify expansion opportunities.
• Develop knowledge of customers’ org dynamics and the role of direct mail.
• Lead discussions on achieving results and innovating with direct mail for success.
• Create and execute end-to-end programs to drive product adoption and retention.
• Gather customer feedback and coordinate with Product & Fulfillment for responsiveness.
• Deliver programs that deepen engagement and ROI.
• Share customer voice with Revenue, Product, Engineering, and Finance.

Skills

Enterprise SaaS CS

Direct Mail

API Integrations

Cross-functional collaboration

Stakeholder communication

Lifecycle marketing

Automation programs

Data-driven

Salesforce

Negotiation

Presentation skills

Team building

Prioritization

Tools

Salesforce

Marketing automation software

CRM software

Job description

Lob is hiring a Customer Success Manager - Strategic Support in the United States. You will support a Strategic Account Manager for our largest enterprise clients, managing health, adoption, and executive-level reviews.

You’ll collaborate across product, engineering, and operations to minimize churn, identify expansion opportunities, and drive ROI through data-driven post-sales programs.