Enterprise Customer Success Manager — SEO & Analytics Lead

BrightEdge; Cleveland (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical + dental + vision insurance

Paid time off & holidays

Collaborative office culture

Fully stocked kitchen

Quarterly team events

Impactful work

Job summary

BrightEdge is seeking a Manager to lead its Digital Customer Success team for enterprise customers. You will mentor a capable group of CSMs, developing their analytics capabilities and their ability to deliver world-class customer experiences.

In this role, you’ll guide hiring, onboarding, and ongoing development, while driving measurable outcomes and collaborating with Product, Marketing, and Engineering to shape BrightEdge’s next evolution in the SEO and digital marketing space.

Qualifications

• 5+ years in customer-facing roles with at least 3 years of team management.
• Strong background in digital marketing, SEO, or analytics in SaaS/tech.
• Proven history building high-performing, customer-obsessed teams.
• Experience running complex customer programs across functions.
• Excellent communication and storytelling for executives and teams.
• Data-driven mindset with a passion for marketing technology.

Responsibilities

• Lead and grow a team of CSMs with hiring, onboarding, and development.
• Coach team through SEO lifecycle phases: implementation, adoption, support.
• Oversee success programs, join key calls, review strategies, drive outcomes.
• Set goals, review accounts weekly, track KPIs for adoption and retention.
• Collaborate cross-functionally to align customer needs with product direction.
• Be hands-on when needed to navigate complex accounts and opportunities.

Skills

People leadership

Customer success

Data analytics

SEO knowledge

Executive communication

Mentoring

Education

Bachelor's degree

Job description

BrightEdge is seeking a Manager to lead its Digital Customer Success team for enterprise customers. You will mentor a capable group of CSMs, developing their analytics capabilities and their ability to deliver world-class customer experiences.

In this role, you’ll guide hiring, onboarding, and ongoing development, while driving measurable outcomes and collaborating with Product, Marketing, and Engineering to shape BrightEdge’s next evolution in the SEO and digital marketing space.