Manager, Customer Success

BrightEdge; Cleveland (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical + dental + vision insurance

Paid time off & holidays

Collaborative office culture

Fully stocked kitchen

Quarterly team events

Impactful work

Job summary

BrightEdge is seeking a Manager to lead its Digital Customer Success team for enterprise customers. You will mentor a capable group of CSMs, developing their analytics capabilities and their ability to deliver world-class customer experiences.

In this role, you’ll guide hiring, onboarding, and ongoing development, while driving measurable outcomes and collaborating with Product, Marketing, and Engineering to shape BrightEdge’s next evolution in the SEO and digital marketing space.

Qualifications

• 5+ years in customer-facing roles with at least 3 years of team management.
• Strong background in digital marketing, SEO, or analytics in SaaS/tech.
• Proven history building high-performing, customer-obsessed teams.
• Experience running complex customer programs across functions.
• Excellent communication and storytelling for executives and teams.
• Data-driven mindset with a passion for marketing technology.

Responsibilities

• Lead and grow a team of CSMs with hiring, onboarding, and development.
• Coach team through SEO lifecycle phases: implementation, adoption, support.
• Oversee success programs, join key calls, review strategies, drive outcomes.
• Set goals, review accounts weekly, track KPIs for adoption and retention.
• Collaborate cross-functionally to align customer needs with product direction.
• Be hands-on when needed to navigate complex accounts and opportunities.

Skills

People leadership

Customer success

Data analytics

SEO knowledge

Executive communication

Mentoring

Education

Bachelor's degree

Job description

At BrightEdge, we help the world’s biggest brands — from Microsoft to Adobe — connect with their customers where it matters most: online search. Our AI-powered platform transforms digital content into measurable business results, and our Customer Success team plays a key role in making that happen.

We’re looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge’s enterprise customers. You’ll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world‑class customer experiences.

If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win — this is the role for you.

What you’ll do:

• Lead and grow a team of CSMs — hiring, onboarding, and developing top talent.
• Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support
• Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
• Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
• Collaborate cross‑functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge.
• Be a hands‑on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities.

What you bring:

• 5+ years of experience in customer‑facing roles, with at least 3+ years managing teams.
• A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
• A proven track record of developing talent and building high‑performing, customer‑obsessed teams.
• Experience managing complex customer programs or integrations across multiple business functions.
• Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike.
• A curious, data‑driven mindset and a passion for solving marketing problems through technology.
• Bachelor’s degree required

Benefits and Perks

• Comprehensive medical, dental, and vision insurance
• Generous paid time off and company holidays
• A close‑knit, collaborative office culture
• Fully stocked kitchen
• Regular team events (Quarterly)
• The chance to make a real impact on the future of our workplace and our company

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation.Come join usand help us share the future of SEO.