Enterprise Customer Success Manager (Remote- USA)

Dozuki, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Customer Success Manager to enhance client relationships and drive satisfaction. This exciting role involves developing tailored success plans, ensuring clients maximize the value of the software, and advocating for customer needs within the company. The ideal candidate will possess a strong background in customer success within the software industry, excellent communication skills, and a passion for technology. Join a collaborative and supportive remote-friendly environment where your contributions will significantly impact customer retention and success.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

Retirement savings plan with company match

Generous paid time off and holidays

Opportunities for professional development

Collaborative and supportive work environment

Remote-friendly environment

Monthly stipend for gym membership

Home office set-up stipend

Qualifications

• 7+ years in customer success or account management in software.
• Strong understanding of SaaS and excellent communication skills.

Responsibilities

• Build and maintain strong client relationships to ensure satisfaction.
• Develop customer success plans and monitor client health metrics.

Skills

Customer Relationship Management

Communication Skills

Problem-Solving Skills

Customer Success Strategy

SaaS Business Model Understanding

Interpersonal Skills

Education

Bachelor's degree in Business

Bachelor's degree in Computer Science

Bachelor's degree in Marketing

Bachelor's degree in Communications

Tools

Salesforce

Microsoft Suite

Google Suite

Job description

Enterprise Customer Success Manager (Remote- USA)

Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. We allow manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation.

Job Overview:

We are seeking a dynamic and experienced Customer Success Manager to join our team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients, ensuring they receive exceptional service, and driving customer satisfaction and retention. The ideal candidate will have a passion for technology, excellent communication skills, and a track record of managing successful customer relationships.

Key Responsibilities:

• Customer Relationship Management:
  • Build and maintain strong, long-lasting relationships with clients.
  • Serve as the primary point of contact for customer inquiries, issues, and escalations.
  • Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software.
• Customer Success Planning:
  • Develop and execute customer success plans tailored to individual client needs.
  • Monitor customer health and proactively identify opportunities for growth and improvement.
  • Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
  • Create return on investment (ROI) analysis for customers.
• Customer Retention and Advocacy:
  • Monitor customer satisfaction and work to resolve any issues that may impact retention.
  • Identify and develop customer advocates who can provide testimonials and referrals.
  • Gather customer feedback and relay it to the product development team to drive continuous improvement.
• Metrics and Reporting:
  • Track and report on key customer success metrics, including customer satisfaction, retention, and product usage.
  • Provide regular updates to the leadership team on customer health and success initiatives.
• Stay updated on the latest developments in the company’s products, industry trends, and emerging technologies.
• Participate in ongoing training and professional development to enhance technical skills and product knowledge.

Qualifications:

• Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field.
• 7+ years of experience in a customer success, account management, or related role within the software industry.
• Proven track record of managing and growing customer relationships.
• Experience leading and managing customer success teams.
• Strong understanding of SaaS (Software as a Service) business models and technology.
• Manufacturing industry knowledge is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to customer issues.
• Proficiency with CRM (Salesforce) software and customer success tools.
• Proficiency in the Microsoft and Google Suite of products.
• Ability to travel 25-40%

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional development and growth.
• A collaborative and supportive work environment.
• Remote-friendly environment.
• Monthly stipend for gym membership.
• Home office set-up stipend.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.