Customer Success Manager

Pentera; Burlington (VT); Remote; USD 90,000 - 150,000; Full time

Job summary

Join a leading cybersecurity company as a Customer Success Manager. You'll maintain and expand relationships with key customers, drive product adoption, and advocate for customer needs. This role emphasizes sales renewals and requires regular travel across North America.

Qualifications

• 3+ years of experience as a Customer Success Manager in a global organization.
• Experience managing customers in the Forbes 500.

Responsibilities

• Operate as the lead point of contact for all matters specific to your accounts.
• Establish productive relationships with key stakeholders at customer accounts.
• Seek growth and sales opportunities within the portfolio of accounts.

Skills

Customer Relationship Management

Communication

Problem Solving

Education

Bachelor’s degree or higher

Job description

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Location: Remote, USA - Mountain / Pacific Timezone

Accelerate Your Career in Cybersecurity

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role:

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding Pentera's relationships with a portfolio of customers.

The ideal candidate would be experienced in Customer Success Management within the Cyber Security Industry. We’re looking for a highly motivated customer relationship leader that’s ready to build and nurture relationships, drive value through the adoption of our product portfolio, and identify opportunities for expansion.

We’re looking for someone who strives to understand the core security priorities of our customers, position how Pentera can meet those needs, and is ready to advocate/relay the voice of the customer within the Pentera ecosystem.

Pentera works with some of the largest and most recognizable names in the world and having experience with managing customer relationships inside the Forbes 500 is a must.

This role strongly emphasizes sales renewals and demands regular travel to engage with clients in person across North America, but will primarily focus on accounts in the Mountain and Pacific timezones.

Above all else - we’re looking for a team-oriented, enthusiastic individual who’s ready to make an impact at a rapidly growing company that is well on its way to becoming the premier provider in the security validation space.

Roles and Responsibilities:

• Operate as the lead point of contact for all matters specific to your accounts
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote)
• Represent the company at customer accounts and voice customer needs internally to ensure expectations are met
• Work closely with our Delivery Engineers to develop and execute engagement strategies
• Maintain close collaboration with our Sales and Channel teams
• Seek growth and sales opportunities within the portfolio of accounts
• Forecast and track renewals and other key account metrics
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Gather, catalog, and report customer feedback to relevant stakeholders to embed customer sentiment into product and experience development
• Develop technical understanding of the Pentera product portfolio
• Manage ad-hoc queries from customer accounts
• Record account details and customer activity within the CRM platform
  
  

Requirements:

Requirements:

• 3+ years of proven experience as a Customer Success Manager in a global organization, managing global accounts
• Experience managing customers in the Forbes 500
• Experience managing renewal contracts and identifying upsell and cross-sell opportunities
• Experience working in a cybersecurity company
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail and time management
• Strong technical, analytical, and problem-solving skills
• Good interpersonal skills; a true people person who enjoys building and maintaining relationships
• Results-oriented, agile, and proactive, with the ability to work both independently and as part of a team
• Regularly travel to customer sites
• Able to work in Mountain and Pacific Timezones
• Bachelor’s degree or higher
  
  

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer and Network Security

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