Manager, Customer Success

Pentera; Burlington (VT); Remote; USD 90,000 - 120,000; Full time

Job summary

Join a leading cybersecurity company as a Manager of Customer Success. You'll lead a team, manage key client relationships, and drive customer satisfaction and retention. This remote role requires strong leadership and communication skills, with opportunities for growth in a dynamic environment.

Qualifications

• 5–8 years of experience in Customer Success or related roles managing high-value accounts.
• Experience with Fortune 500 / Forbes 500 clients.

Responsibilities

• Lead and mentor a team of Customer Success Managers.
• Build and maintain relationships with key stakeholders at customer organizations.
• Develop strategies to improve customer retention and reduce churn.

Skills

Communication

Leadership

Problem-Solving

Negotiation

Education

Bachelor's degree

MBA

Job description

Join to apply for the Manager, Customer Success role at Pentera

Accelerate Your Career in Cybersecurity

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role:

Location: Remote - USA (Mountain / Pacific Timezone)

Pentera seeks a Manager of Customer Success who excels in cultivating outstanding customer relationships and possesses a passion for leadership and organizational change.

The Manager will lead and mentor a team of customer success professionals, ensuring customer satisfaction, retention, and revenue growth through effective relationship management for strategic accounts, including Fortune 500 companies.

This role involves sales renewals and requires regular travel to engage with clients primarily in the Mountain and Pacific time zones.

Roles and Responsibilities:

• Lead and mentor a team of Customer Success Managers
• Build and maintain relationships with key stakeholders at customer organizations
• Act as a trusted advisor to clients, ensuring they realize the full value of the platform
• Lead contract renewal negotiations and collaborate on upsell opportunities
• Develop strategies to improve customer retention and reduce churn
• Monitor customer engagement metrics and proactively address risks
• Report on KPIs such as customer satisfaction and retention
• Collaborate with internal teams to advocate for customer needs
• Travel regularly to customer sites to strengthen relationships
• Work core hours in Mountain and Pacific Time Zones
• Possess a Bachelor's degree; an advanced degree or MBA is advantageous

Requirements:

• 5–8 years of experience in Customer Success or related roles managing high-value accounts
• Leadership experience, including team management and coaching
• Experience with Fortune 500 / Forbes 500 clients
• Background in cybersecurity or SaaS/tech environments
• Proven success in contract negotiations and revenue growth
• Exceptional communication and negotiation skills
• Strong analytical and problem-solving abilities
• Ability to travel frequently for client engagements
• Bachelor’s degree required; an advanced degree or MBA is a plus

We are an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds to join us!