Sr Customer Success Manager - Truck

TechAlliance of Southwestern Ontario, London Economic Development Corporation; United States; Remote; USD 85,000 - 100,000; Full time

Job summary

A leading company in cloud-based software for the automotive industry seeks a Sr Customer Success Manager. This role involves building client relationships, strategizing to enhance product use, and ensuring client satisfaction. The ideal candidate will have extensive experience in client services and a strong understanding of dealership operations. This position offers a competitive salary and comprehensive benefits.

Benefits

Medical

Dental

Vision

PTO

401K Matching

Tuition Reimbursement

Qualifications

• 5 years of client services, marketing, or sales experience in B2B.
• Ability to travel up to 50%.

Responsibilities

• Fields questions and directs clients to support resources.
• Maintains and builds relationships with dealership management.
• Prepares client-specific reports and presentations.

Skills

Client Services

Sales

Communication

Organizational Skills

Stress Management

Empathy

Education

High School Diploma

BA/BS Degree

Tools

SalesForce

Job description

Sr Customer Success Manager - Truck page is loaded

Sr Customer Success Manager - Truck

Apply locations Remote, USA posted on Posted Yesterday job requisition id JR7555

About Us :

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Responsibilities & Essential functions

1. Fields questions and directs clients to support resources. Assists clients in defining their strategies around CDK solutions, ensuring they understand the products and utilize them effectively for their needs.
2. Maintains existing relationships and builds new ones with dealership management. Demonstrates expertise in CDK products, establishing trust as a trusted advisor.
3. Assesses dealership risk factors, identifies mitigation strategies, and collaborates with Sales and Marketing to create prospecting opportunities.
4. Prepares client-specific reports and presentations to educate and promote growth. Uses analytics to identify trends and gaps, creating solutions accordingly.
5. Identifies training needs for dealership staff, makes recommendations, and assists in implementing best practices and solutions.
6. Acts as a key business partner with Sales, proactively identifying growth opportunities and driving value for customers.
7. Develops strategies for retaining at-risk clients.
8. Builds productive relationships with Lead CSMs, supports where needed, and mentors junior staff on best practices and client engagement.
9. Seeks feedback, maintains a positive outlook, recognizes peers, and mentors staff on risk mitigation and client solutions.
10. Uses Totango to document interactions and engagements with dealer partners.

Qualifications

Minimum:

• At least 5 years of client services, marketing, or sales experience in a B2B or outside sales or account management role within a similar industry.
• Ability to travel up to 50%.
• Ability to influence at all levels of dealership staff.
• Knowledge of CDK applications, business strategies, and automotive industry familiarity.
• Deep understanding of variable dealership operations or training dealer staff on software applications.
• Proficiency in SalesForce; CX platform experience is a plus.
• High urgency, stress management, and de-escalation skills with empathy.
• Strong communication skills, both oral and written, and team collaboration skills.
• Ownership mindset with the ability to oversee resolution and communication.
• Willingness to travel to client sites.
• Strong analytical, organizational, and time management skills.

Preferred:

• Understanding of CDK's organizational structure, solutions, implementation, and service models.
• SaaS experience preferred but not mandatory.
• Experience with CX platforms.
• Knowledge of automotive areas like Front-End, parts, service, and accounting, along with dealership workflows and technology industries.

Education/Experience

Minimum:

• High school diploma.

Preferred:

• BA/BS degree.
• Over 5 years of retail automotive experience preferred.

Salary Range: $85,000 - $100,000

CDK Global is committed to fair and equitable compensation practices, considering skills, experience, certifications, and location. The total package may include bonuses, benefits, and other incentives, including Medical, Dental, Vision, PTO, 401K matching, and Tuition Reimbursement.

We value inclusion and diversity, fostering an environment where everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or other protected categories.

Applicants must be authorized to work in the US; visa sponsorship may be available.