B2B FinTech Customer Success Lead (Remote)

Social Leverage; New Jersey; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary & Stock Options

New Hire Home-Office Setup: One-time USD $500

Monthly Stipend: USD $150 per month via a Brex Card

Job summary

Alpaca is seeking a Customer Success Manager to ensure positive client experiences and successful outcomes in Somerset County, NJ. This role involves managing B2B customer relationships and driving adoption of services while working closely with partners.

The ideal candidate will have 4-6 years of relevant experience, strong empathy, and a commitment to our mission of enabling financial services access for all. A remote working environment is offered, along with a competitive salary and benefits.

Qualifications

• 4-6 years of experience in a customer success role managing customer relationships.
• Understanding of SaaS and API technology concepts.
• Comfortable working EMEA hours in a remote setup.

Responsibilities

• Act as primary contact for B2B/enterprise customers, ensuring customer satisfaction and success.
• Manage escalations and maintain regular contact with customers.
• Drive adoption of Alpaca features among Live Partners.

Skills

Business To Business

Customer Satisfaction

Customer Success

Empathy

Onboarding

Problem Solving

Relationship Management

Job description

Alpaca is seeking a Customer Success Manager to ensure positive client experiences and successful outcomes in Somerset County, NJ. This role involves managing B2B customer relationships and driving adoption of services while working closely with partners.

The ideal candidate will have 4-6 years of relevant experience, strong empathy, and a commitment to our mission of enabling financial services access for all. A remote working environment is offered, along with a competitive salary and benefits.