Enterprise Customer Success Manager, NA Growth & Renewals

Goodstack; United States; Remote; USD 110,000 - 180,000; Full time

Benefits offered by this job

Salary reviews and equity

Private health insurance

Learning & development budget

Volunteer days

Job summary

Goodstack is seeking a Customer Success Manager for North America to own post-launch relationships with enterprise customers, ensuring adoption, scale, and renewals. You will drive usage, coordinate with Implementation and Solutions, and lead expansion opportunities within existing product footprints to maximize value for clients.

You will manage renewals end-to-end, qualify cross-sell opportunities, and build executive-level trust while maintaining a one-team approach across the Goodstack

Qualifications

• 5–10+ years in enterprise Customer Success or post-sales roles in SaaS.
• Proven ownership of renewals and commercial negotiations.
• Strong track record driving adoption and value realization across complex stakeholder groups.
• Experience with high-touch enterprise programs.

Responsibilities

• Own the customer relationship post-launch: primary post-live contact with structured cadence.
• Drive adoption and outcomes: ensure usage, engagement and program performance.
• Run day-to-day service: manage requests, unblock friction, coordinate internal teams.
• Lead renewals end to end: ownership of renewal process, timeline and close.
• Deliver upsell growth: expand footprint tied to value delivered.
• Spot and qualify cross-sell opportunities: identify whitespace and engage AE.
• Build executive trust: maintain sponsor relationships and align stakeholders to value.
• Control noise and complexity: ensure a single coordinated Goodstack team.
• Operate commercially and predictably: keep account plans, renewals, and expansion signals documented.
• Be a strong internal advocate: translate customer needs into product feedback.

Skills

Renewals

Enterprise CS

Cross-functional

Adoption & value

Stakeholder mgmt

Travel

Job description

Goodstack is seeking a Customer Success Manager for North America to own post-launch relationships with enterprise customers, ensuring adoption, scale, and renewals. You will drive usage, coordinate with Implementation and Solutions, and lead expansion opportunities within existing product footprints to maximize value for clients.

You will manage renewals end-to-end, qualify cross-sell opportunities, and build executive-level trust while maintaining a one-team approach across the Goodstack