Customer Success Leader - SaaS Growth & Onboarding

Threat Stack Career Center; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Threat Stack is seeking a customer success professional to ensure customers derive value from our product and stay engaged. You will own renewals, guide internal stakeholders, and drive adoption across accounts in a fast-paced SaaS environment.

Responsibilities include onboarding, building strong internal/external relationships, and creating customer references and case studies to demonstrate impact.

Qualifications

• Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization.
• SaaS experience a benefit.
• Having worked as an account sales rep would be a benefit.

Responsibilities

• Ensure our customers are happy and are getting value out of our product.
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Guide and coach customers and internal stakeholders with proactive customer success processes.
• Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
• Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
• Own the customer on-boarding process and operationally drive customer references and case studies.

Skills

Customer success

Account management

SaaS

Relationship building

Renewals

Education

Bachelor’s Degree

Job description

Threat Stack is seeking a customer success professional to ensure customers derive value from our product and stay engaged. You will own renewals, guide internal stakeholders, and drive adoption across accounts in a fast-paced SaaS environment.

Responsibilities include onboarding, building strong internal/external relationships, and creating customer references and case studies to demonstrate impact.