Enterprise Customer Success Manager: Growth & Retention

Socket.dev

Temecula (CA)

On-site

USD 70,000 - 110,000

Full time

7 days ago

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Job summary

Socket.dev in Temecula, CA is seeking an experienced Customer Success Manager to drive retention and growth among our enterprise clients. You will understand clients' business objectives, analyze account health and product usage, and proactively engage with stakeholders to ensure outcomes are met.

You will coordinate across teams to address adoption trends, design success plans, and feed insights to sales, product, and implementations.

Qualifications

2+ years of experience in Customer Success or related client-facing roles
CPCS or CPMSM certification preferred
Experience in healthcare credentialing, privileging, and/or provider enrollment preferred
Knowledge of medical staff services and healthcare provider workflows preferred

Responsibilities

Drives retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
Maintains a cadence of communicating with customers about adoption trends, product experience, and opportunities for deeper engagement.
Assesses customer needs and designs a focused plan to reach their business goals.
Marshalls resources across the organization as needed to support customer needs.
Represents the voice of the customer to inform our sales process, product roadmap, and implementations.
Conducts workflow and optimization evaluation and training.
Offers product solutions to pain points.
Ongoing focus on client retention and satisfaction