Customer Success Manager, Enterprise

Pretect Devices Pty LTD; New York (NY); Hybride; USD 95 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health benefits (medical, dental, and视

Generous time off

Mental health support

Wellness allowances

401K matching

RSUs

ESPP

Résumé du poste

Wix’s Enterprise team is hiring a senior customer success leader based in New York. You will partner with Product to tailor onboarding for large customers, respond to complex product questions, and run business reviews to quantify impact and growth opportunities.

You will drive customer health, advocate for the customer voice within Wix, and collaborate on case studies, while supporting renewals for enterprise clients in a flexible hybrid model.

Qualifications

• 5+ years experience in customer success management within a SaaS company.
• 3+ years experience working with enterprise customers and conversations about growth, upselling & renewals.
• Experience presenting complex ideas to executive-level customers.
• Great organizational, project and time management skills.

Responsabilités

• Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
• Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business.
• Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle.
• Identify growth opportunities and facilitate the renewal process with enterprise customers.
• Collaborate with the marketing team to identify customer references and case studies.
• Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.

Connaissances

Customer success management

Enterprise customers

Executive-level communication

Time management

Project management

Description du poste

Job Description

• Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
• Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
• Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
• Identify growth opportunities and facilitate the renewal process with enterprise customers
• Collaborate with the marketing team to identify customer references and case studies
• Act as the voice of the customer with the Wix product team, helping shape the evolution of the product

Qualifications

• A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
• 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
• Experience presenting complex ideas in an accessible and engaging way to executive-level customers
• Great organizational, project and time management skills

Additional Information

We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.

At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.

Approximate base compensation $95,000 - $110,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

• Comprehensive health & life benefits including fully covered medical, dental and vision.
• Generous and flexible time off for personal recharge and special life moments
• Emotional and mental health support programs
• Allowances supporting nutrition, fitness and productivity
• 401K matching, with no vesting period
• Equity & ESPP -
• We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.
• All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.