Customer Success Manager, Enterprise

Wix; New York (NY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health & life benefits

RSUs (Restricted Stock Units)

401K matching

Employee Stock Purchase Plan

Job summary

Wix is seeking an Enterprise Customer Success Manager based in New York to own a book of Wix enterprise accounts and serve as trusted partner, guiding deployments and optimizing outcomes.

Collaborate with Product and Marketing to drive onboarding, adoption, renewals, and growth; base compensation 95k-110k with variable pay and RSUs; hybrid office 2 days a week.

Qualifications

• 5+ years experience in customer success management within a SaaS company.
• 3+ years experience with enterprise customers focusing on growth, upsell & renewals.
• Experience presenting complex ideas to executive-level customers.

Responsibilities

• Own a book of Wix enterprise accounts and act as trusted partner and consultant.
• Design onboarding workshops and trainings with Product teams based on business requirements.
• Respond to product questions and provide solutions to complex use cases and workflows.
• Conduct business reviews to measure progress against outcomes and drive feature engagement.
• Foster customer health with periodic website reviews and ongoing value delivery.
• Identify growth opportunities and support renewals for enterprise customers.
• Collaborate with Marketing to identify customer references and case studies.
• Be the voice of the customer to the Wix product team to shape product evolution.

Skills

Customer success

Enterprise experience

Executive communication

Time management

Job description

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.

Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements

Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows

Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business

Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle

Identify growth opportunities and facilitate the renewal process with enterprise customers

Collaborate with the marketing team to identify customer references and case studies

Act as the voice of the customer with the Wix product team, helping shape the evolution of the product

Qualifications

A dynamic self-starter with 5+ years experience in customer success management within a SaaS company

3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals

Experience presenting complex ideas in an accessible and engaging way to executive-level customers

Great organizational, project and time management skills

Additional Information

We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.

At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.

Approximate base compensation $95,000 - $110,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

Comprehensive health & life benefits including fully covered medical, dental and vision.

Generous and flexible time off for personal recharge and special life moments

Emotional and mental health support programs

Allowances supporting nutrition, fitness and productivity

401K matching, with no vesting period

Equity & ESPP -

We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.

All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.