Enterprise Customer Success: Growth, Renewals & Impact

Pretect Devices Pty LTD; New York (NY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Generous time off

Mental health support

Wellness allowances

401K matching

RSUs

ESPP

Job summary

Wix’s Enterprise team is hiring a senior customer success leader based in New York. You will partner with Product to tailor onboarding for large customers, respond to complex product questions, and run business reviews to quantify impact and growth opportunities.

You will drive customer health, advocate for the customer voice within Wix, and collaborate on case studies, while supporting renewals for enterprise clients in a flexible hybrid model.

Qualifications

• 5+ years experience in customer success management within a SaaS company.
• 3+ years experience working with enterprise customers and conversations about growth, upselling & renewals.
• Experience presenting complex ideas to executive-level customers.
• Great organizational, project and time management skills.

Responsibilities

• Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
• Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business.
• Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle.
• Identify growth opportunities and facilitate the renewal process with enterprise customers.
• Collaborate with the marketing team to identify customer references and case studies.
• Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.

Skills

Customer success management

Enterprise customers

Executive-level communication

Time management

Project management

Job description

Wix’s Enterprise team is hiring a senior customer success leader based in New York. You will partner with Product to tailor onboarding for large customers, respond to complex product questions, and run business reviews to quantify impact and growth opportunities.

You will drive customer health, advocate for the customer voice within Wix, and collaborate on case studies, while supporting renewals for enterprise clients in a flexible hybrid model.