Customer Success Manager

Evlo AI

Austin (TX)

In loco

USD 90.000 - 120.000

Tempo pieno

7 ore fa

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Descrizione del lavoro

Evlo AI is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise SaaS accounts post-sale, driving onboarding, adoption, retention, and expansion revenue for our data-integration platform used by technical and business teams.

The role sits at the center of a well-funded revenue organization, working with product and engineering on customer feedback loops and carrying both retention and expansion quotas.

Competenze

3–6 years in customer success, account management, or solutions consulting at a B2B SaaS company.
Experience managing a renewal or expansion quota with measurable net retention results.
Comfortable discussing technical concepts (APIs, data pipelines, SSO, integrations) with engineering stakeholders.
Hands-on with Gainsight, Salesforce, and product analytics tools (Amplitude, Pendo, or similar).
Strong presentation and executive communication skills; track record running QBRs and multi-stakeholder relationships.
Bachelor's degree in business, computer science, or a related field, or equivalent practical experience.
Bonus: experience at a data or integration-focused SaaS company; familiarity with SQL; prior AE or solutions engineering background

Mansioni

Own a book of 25-40 enterprise accounts, driving onboarding, adoption, and time-to-value from kickoff through renewal
Build and execute account plans tied to customer business outcomes, with clear success metrics and quarterly executive business reviews
Monitor product usage and health scores in Gainsight to identify risk early and run structured save plays on at-risk accounts
Drive renewal and expansion motions in partnership with account executives, hitting a 95%+ net retention target
Serve as the voice of the customer to product and engineering, turning feedback into prioritized roadmap input
Run technical and business onboarding sessions with customer admins, data engineers, and analytics teams
Maintain accurate account records, forecasts, and QBR decks in Salesforce

Conoscenze

Account management

Renewal/expansion experience

Executive communication

Presentation skills

APIs, data pipelines, SSO

SQL

Formazione

Bachelor's degree in business, CS, or related field

Strumenti

Gainsight

Salesforce

Amplitude

Pendo

Descrizione del lavoro

About The Role

The role owns a portfolio of mid-market and enterprise SaaS accounts post-sale: driving onboarding, adoption, retention, and expansion revenue for a data-integration platform used by technical and business teams. Customer Success sits at the center of a well-funded revenue org here. The team works directly with product and engineering on customer feedback loops, and carries both a retention number and an expansion quota.

Key Responsibilities

Own a book of 25-40 enterprise accounts, driving onboarding, adoption, and time-to-value from kickoff through renewal
Build and execute account plans tied to customer business outcomes, with clear success metrics and quarterly executive business reviews
Monitor product usage and health scores in Gainsight to identify risk early and run structured save plays on at-risk accounts
Drive renewal and expansion motions in partnership with account executives, hitting a 95%+ net retention target
Serve as the voice of the customer to product and engineering, turning feedback into prioritized roadmap input
Run technical and business onboarding sessions with customer admins, data engineers, and analytics teams
Maintain accurate account records, forecasts, and QBR decks in Salesforce

What We Are Looking For

3-6 years in customer success, account management, or solutions consulting at a B2B SaaS company
Experience managing a renewal or expansion quota with measurable net retention results
Comfortable discussing technical concepts (APIs, data pipelines, SSO, integrations) with engineering stakeholders
Hands-on with Gainsight, Salesforce, and product analytics tools (Amplitude, Pendo, or similar)
Strong presentation and executive communication skills; track record running QBRs and multi-stakeholder relationships
Bachelor's degree in business, computer science, or a related field, or equivalent practical experience
Bonus: experience at a data or integration-focused SaaS company; familiarity with SQL; prior AE or solutions engineering background