Enterprise Customer Success Manager - Americas (EN/ES)

your Jared; Tulsa (OK); On-site; USD 90,000 - 140,000; Full time

Job summary

Kaizo is seeking a Customer Success Specialist for North & South America. You will own a portfolio of enterprise accounts across North and South America, guiding onboarding, adoption, value realisation, and renewals.

Build trusted relationships with senior stakeholders and lead onboarding calls, enablement sessions, workshops, and QBRs. You will monitor account health, usage, and risk, acting early, and serve as the voice of the customer to influence Product and CX.

Qualifications

• 5+ years in Customer Success or Account Management roles.
• Experience supporting enterprise customers in North & South America.
• Previous experience within BPO organisations (strongly preferred).
• Confidence running executive-level conversations and QBRs.
• Strong commercial awareness (retention, renewals, expansion).
• Fluent English & Spanish — written and spoken.
• Product-led mindset with strong judgement.

Responsibilities

• Own a portfolio of enterprise customers in North & South America.
• Drive onboarding, adoption, value realisation, and renewals.
• Build trusted relationships with senior customer stakeholders.
• Lead onboarding calls, enablement sessions, workshops, and QBRs.
• Monitor account health, usage, and risk — and act early.
• Act as the voice of the customer internally, influencing Product and CX.
• Contribute to scalable success frameworks, QA standards, and playbooks.
• Partner with Sales on handovers, renewals, and expansion opportunities.

Skills

English

Spanish

Executive-level conversations

Commercial awareness

Product-led mindset

Tools

Salesforce

HubSpot

Zendesk

Job description

Kaizo is seeking a Customer Success Specialist for North & South America. You will own a portfolio of enterprise accounts across North and South America, guiding onboarding, adoption, value realisation, and renewals.

Build trusted relationships with senior stakeholders and lead onboarding calls, enablement sessions, workshops, and QBRs. You will monitor account health, usage, and risk, acting early, and serve as the voice of the customer to influence Product and CX.