Enterprise CSM: Value Realization & Renewals

Kahuna | Skills & Competency Management SaaS Platform

Houston (TX)

Hybrid

USD 120,000 - 180,000

Full time

40 hours ago

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Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401(k)

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Hybrid Work

Job summary

Kahuna seeks an Enterprise Customer Success Manager to own post-go-live outcomes for our largest, most complex enterprise customers. You will drive adoption, value realization, retention, renewals, and expansion, translating workforce strategy into measurable business results.

You will develop structured Success Plans, lead executive reviews, and partner with Implementation, Sales, Product, and Support to ensure seamless transitions across sites and regions while driving strategic account

Qualifications

7+ years managing strategic or enterprise SaaS customers with renewals and growth.
Ability to lead multi-site, multi-region enterprise relationships.
Trusted advisor to Directors, VPs, and executive sponsors.

Responsibilities

Own post-go-live customer lifecycle including adoption, retention, renewals, and expansion.
Develop and maintain structured Success Plans aligned to objectives and executive priorities.
Ensure measurable outcomes around safety, compliance, and workforce readiness.
Lead executive reviews and value discussions with senior stakeholders.
Partner with Sales and Product to drive renewals and expansions.