Strategic Customer Success Manager, NA — Hybrid

Odoo; San Francisco (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

401K Matching

Commuter Benefits

PTO

Sick days

Holidays

Work-from-home stipend

Job summary

Odoo in Brisbane, CA is seeking a Customer Success Manager to oversee a portfolio of North American customers and act as a trusted advisor throughout their journey. You will drive adoption, renewals, and expansion by engaging stakeholders, guiding best practices, and coordinating with internal teams to deliver measurable business outcomes.

This role rewards proactive problem solving, strong communication, and a customer-first mindset in a fast-paced, SaaS environment with a supportive,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2+ years of experience in Customer Success, Account Management, Consulting, SaaS, ERP, or another client-facing role.
• Excellent communication and relationship-building skills.
• Strong business acumen and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with a proactive, consultative approach.
• Interest in technology and business process optimization.

Responsibilities

• Own and proactively manage a portfolio of direct customers across the North American market, serving as their primary point of contact throughout the customer journey.
• Build strong relationships with customer stakeholders and develop a deep understanding of their business goals and operational needs.
• Drive product adoption and engagement through proactive outreach, strategic account management, and guidance on Odoo best practices.
• Conduct regular check-ins and business reviews to assess customer health, satisfaction, business outcomes, and long-term success.
• Proactively identify and mitigate churn risks, driving customer retention, successful renewals, and billing and revenue goals.
• Identify and close upsell and cross-sell opportunities for additional Odoo applications based on customer needs.
• Partner with internal Consulting, Support, Sales, and Product teams to resolve issues and improve customer outcomes.
• Advocate for customers by sharing feedback and insights with internal stakeholders to help improve the overall customer experience.

Skills

Customer Success

Account Management

Communication

Relationship Building

Time Management

Business Acumen

SaaS Knowledge

Education

Bachelor's degree

Tools

CRM software

ERP software

Job description

Odoo in Brisbane, CA is seeking a Customer Success Manager to oversee a portfolio of North American customers and act as a trusted advisor throughout their journey. You will drive adoption, renewals, and expansion by engaging stakeholders, guiding best practices, and coordinating with internal teams to deliver measurable business outcomes.

This role rewards proactive problem solving, strong communication, and a customer-first mindset in a fast-paced, SaaS environment with a supportive,