Enterprise Customer Success Manager

Canonical; Oklahoma City (OK); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative company is seeking an Enterprise Customer Success Manager who will play a vital role in ensuring customer satisfaction and product adoption. This remote position involves onboarding new clients, coordinating complex projects, and advocating for customer needs within the organization. The ideal candidate will have a strong background in IT, particularly in cloud and data center technologies, and possess excellent communication skills. Join a forward-thinking team that values collaboration and offers a competitive compensation package, including a learning budget and wellness programs.

Benefits

Annual learning and development budget of USD 2,000

Recognition rewards

Holiday leave

Maternity and paternity leave

Wellness programs

Travel opportunities

Biannual in-person team sprints

Qualifications

• 5+ years of IT-related experience with exposure to Linux, cloud, and data technologies.
• Strong presentation skills and experience in improving internal processes.

Responsibilities

• Onboard new customers and introduce products like Ubuntu Pro and MAAS.
• Manage a customer portfolio, identifying growth opportunities and risks.

Skills

Linux OS

Cloud Computing

Data Applications

Networking

Security

Presentation Skills

Agile Methodologies

Tools

Salesforce

Jira

Job description

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in more than 75 countries. We have few office-based roles, with teams meeting in person a few times a year in interesting locations worldwide.

We are hiring an Enterprise Customer Success Manager at Canonical.

Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with assigned customers, understand their objectives, and align expectations. They suggest additional services or products to increase loyalty, address pain points, and develop collaboration roadmaps.

Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of the following segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs contribute to business support for unassigned customers, including our Store customers.

Location: This role is remote.

What your day will look like

• Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
• Coordinate complex projects with developers, IT managers, and decision makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio in a specific region, identify growth opportunities and renewal risks.
• Lead weekly customer and business reviews, prioritize blockers, and drive resolutions.
• Advocate for customers internally and influence product roadmaps, documentation, and processes.
• Support customers via reactive ticket requests.
• Create campaigns targeting multiple customers through digital activities.

What we are looking for in you

The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Strong presentation skills capable of discussing complex software.
• Experience improving internal processes and delivering projects on time.
• Team player with the ability to interact across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional languages like Spanish and Portuguese being a plus.

Additional skills that you might also bring

• Experience with Salesforce, Jira, and CRMs is a plus.

What we offer colleagues

We offer competitive worldwide compensation, annual reviews, bonuses, and benefits such as:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Recognition rewards, holiday leave, maternity and paternity leave
• Wellness programs and travel opportunities

About Canonical

Canonical is a pioneer in open source, known for publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and promote a remote work culture since 2004. Working here challenges you to think differently, learn new skills, and excel.

Canonical is an equal opportunity employer

We celebrate diversity and are committed to a workplace free from discrimination. All applications are given fair consideration regardless of background or identity.