Enterprise Customer Success Manager

justt; New York (NY); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Equity / stock options

Generous PTO + company holidays

Parental leave

Company-wide shut down every last dayに

Job summary

Justt is seeking a Senior Customer Success Manager in New York to manage a portfolio of enterprise clients across commercial, technical, and product dimensions. You will analyze performance, drive expansion opportunities, and lead retention strategies to maximize value and minimize churn.

You will partner with Sales, Product, and Marketing to relay client feedback, influence roadmaps, and deliver effective training. Travel several times a year in a fast-paced payments environment.

Qualifications

• 5+ years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross-functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long-term, value-driven customer relationships
• Comfortable operating in fast-paced, dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry - an advantage

Responsibilities

• Manage a portfolio of enterprise customers across commercial, technical, support and product areas.
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights.
• Identify and execute expansion opportunities end-to-end to achieve account growth targets.
• Define and drive retention strategies through structured account plans to meet retention goals.
• Lead business review meetings with senior management to strengthen multi-level stakeholder relationships.
• Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption.
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities.
• Deliver client training and enablement sessions to drive value realization.
• Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence.

Skills

Enterprise CSM

Cross-functional collaboration

Data analysis

Relationship management

Travel readiness

Payments industry knowledge

Job description

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

What you’ll do

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end-to-end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
• Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Requirements

• 5+ years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross-functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long-term, value-driven customer relationships
• Comfortable operating in fast-paced, dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry - an advantage

Benefits + Perks

• Health, dental & vision insurance
• Equity / stock options
• Generous PTO + company holidays
• Parental leave
• Company-wide shut down every last day of the quarter
• Company-wide events

Compensation

$180,000-$200,000