Enterprise Customer Success Manager (ECSM)

BarnTools; Urbandale (IA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-friendly

US-based option

Home office stipend

Computer provided

Medical, dental, vision

Salary + bonus

Stock options

PTO

Parental leave

BarnTools swag

Advancement based on results

Job summary

BarnTools, based in Urbandale, Iowa, is hiring an Enterprise Customer Success Manager to lead post-sale lifecycle management for a named set of enterprise customers across the US and Canada. You will own deployments, deliver technical training for the BarnTalk ecosystem, and advocate for customer-driven improvements.

You will engage across sales, product, and engineering, building strong relationships with executives and operators, and ensuring adoption of hardware, software, and services.

Qualifications

• 3+ years in Customer Success or related roles with strong communication and relationship building.
• Direct experience owning enterprise accounts with multiple stakeholders.
• Experience running structured implementations to a date across teams.
• Proven ability to present to executives via video or in person.
• Ability to understand complex problems and explain their causes simply.
• Technical savvy on connectivity, sensors, alerting, and integrations.
• Self-starter who manages time without micromanagement.
• Comfortable working remotely with reliable internet.

Responsibilities

• Own the account. Serve as the primary point of contact for a named set of enterprise customers, managing the full post-sale lifecycle against business outcomes and identifying growth within those accounts.
• Run enterprise deployments. Own the customer side of pilot-to-rollout programs across large grower networks in the US and Canada.
• Deliver the training. You personally train the customer's operations and staff on hardware, the BarnTalk mobile app, and the web portal, virtually or on site.
• Drive adoption, not just installation. Track alerts and app usage and intervene where needed.
• Be the product expert. Teach customers the hardware, mobile app, and web portal features and setup.
• Run executive-level reviews. Deliver business reviews showing ROI and value to customers.
• Advocate internally. Provide feedback to Sales, Marketing, Product, and Engineering, including testing involvement.
• Document the work. Keep HubSpot current and contribute to internal knowledge bases.
• Raise the floor. Improve playbooks and standards as the team scales.

Skills

Customer Success

Enterprise accounts

Program management

Executive communication

Problem solving

Technical knowledge

Self-starter

Remote work

Education

Undergraduate degree

Tools

HubSpot

Slack

Asana

Granola

Guru

Job description

Enterprise Customer Success Manager (ECSM)

• You lead projects that cross teams and hold a date, without formal authority over most of the people doing the work.
• You adjust to the room. A service technician, a feed mill manager, a flock supervisor, a veterinarian, and a VP of Production need the same information delivered five different ways, and you can do all five in a week.
• You are comfortable teaching. Running a training session for a room of operations staff is a normal part of your week.
• You understand your responsibility of being the voice of our Enterprise customers internally. You are the connection between the customer and the BarnTools Product & Engineering team, and you need to be an advocate for changes and new feature requests.
• You learn quickly and go deep — into swine and poultry production, into our hardware and software, and into how a specific integrator actually operates.
• You build the plan. The timeline, the training schedule, the follow‑up list, and the status update come from you rather than from someone assigning them to you.
• You practice Compassionate Curiosity: you ask real discovery questions, respectfully challenge, and carry what you learn back to the Product & Engineering departments.
• You use data to drive engagement. You can read adoption and alerting data and know which account needs attention before it asks.
• You write clearly and document decisions, so a colleague can pick up your account without a phone call.
• You stay steady when things go sideways. A failed install, a slipped date, or a frustrated executive is a problem to work, not a crisis.

Key responsibilities

Own the account. Serve as the primary point of contact for a named set of enterprise customers, managing the full post-sale lifecycle against business outcomes and identifying growth within those accounts. Your mission is to delight our customers, maximize customer ROI, and build lifetime value.

Run enterprise deployments. Own the customer side of pilot-to-rollout programs across large grower networks in the US and Canada. This means prioritizing the moments that matter to the customer, understanding how each of them is defining success for each pilot, and working in partnership with sales to ensure every pilot leads to broader adoption and expansion.

Deliver the training. You personally train the customer's operations and staff — service technicians, flock supervisors, feed mill managers, production personnel — on the hardware, the BarnTalk mobile app, and the web portal, virtually or on site. For the grower side of the network, you own the training plan and the communications around it and coordinate delivery with the teams running grower onboarding.

Drive adoption, not just installation. Hardware on the wall is the start. Track whether alerts are configured, call trees are populated, and the BarnTalk app is actually in the hands of the people who need it — and intervene where it is not.

Be the product expert. Teach customers the hardware, the mobile app, and the web portal: Gateway, BinTalk Pro, tandem bins, feed alerts, alarm configuration, and account structure including Additional Gateway Owner setup.

Run executive-level reviews. Deliver business reviews that show the customer what they are getting for their spend, in their metrics, not ours.

Advocate internally. Bring continuous, specific feedback to Sales, Marketing, Product, and Engineering, including participation in testing and customer engagement on new functionality.

Document the work. Keep HubSpot current, post standardized internal call summaries so stakeholders can follow an account without asking, and contribute to the Help Center and internal knowledge base.

Raise the floor. Improve the playbooks, templates, and standards the Enterprise CS team runs on as we continue to scale.

Experience and qualifications

Required

• 3+ years in Customer Success, Account Management, Consulting, Solution Engineering, or an equivalent role with a strong focus on communication, consulting, influencing, project management, and building relationships.
• Direct experience owning enterprise or strategic accounts — multi-stakeholder organizations where the buyer, the operator, and the end user are three different people.
• Demonstrated ability to run a structured implementation or rollout program to a date, coordinating groups you do not manage.
• Proven communication and presentation skills, with real comfort delivering consultative recommendations to executives and management teams over video and in person.
• Proven ability to understand complex problems and explain their source simply.
• Technical savvy: you can hold a credible conversation about connectivity, sensors, alerting logic, and an integration without handing every question to engineering.
• Self-starter who manages time and prioritizes competing demands without being sequenced by a manager.
• Comfortable in a remote environment with stable internet and a quiet space.

Preferred

• Background in agriculture — swine or poultry production especially — or a demonstrated willingness to learn the industry to the depth this role requires. Biosecurity awareness is a plus.
• Experience with hardware plus SaaS, where the customer experience includes a physical install and an ongoing subscription.
• Familiarity with HubSpot and modern CS tooling, plus the working stack we use day to day (Slack, Asana, Granola, Guru).
• Certifications in Customer Success and/or Project Management.
• Experience with enterprise integrations or data exchange between platforms.
• Undergraduate degree or an equivalent combination of education and experience, with preference to Ag, Business, or MIS.

What we offer

• A fast-paced environment where your ideas can be acted on quickly. We default to action.
• A seat on the team connecting the world's farms, in an industry that is only now being digitized.
• Work from home (US based) or from our office in Urbandale, Iowa.
• $500 home office reimbursement; we provide the computer.
• Competitive medical, dental, and vision plans.
• Competitive salary and employee bonus pool eligibility.
• Stock options.
• PTO — we do not track vacation days. Take the time you need to balance life and work, coordinating with your team.
• Paid parental leave.
• BarnTools swag.
• Advancement based on results, not politics.

About BarnTools

BarnTools makes smart barn monitoring simple. Our gateways, wireless sensors, and mobile and web applications give swine and poultry operations real-time visibility into the conditions that drive animal health and performance — temperature, humidity, water, power, and feed — and put that information in front of the people responsible for acting on it.

Our customers rely on us for:

• BarnTalk — whole-barn environmental monitoring and alarms, from the Gateway and its sensors to alerts delivered on the BarnTalk mobile app.
• BinTalk Pro and Precision Feed — real-time feed inventory and usage from the bin, for growers and for the integrators managing feed across an entire network.
• Barn360 — biosecurity movement tracking and policy enforcement across a production system, reconciled in real time.

BarnTools was founded by producers who knew firsthand what an unreliable alarm costs a farm. That perspective still guides us: caretakers are there for the animals, not the technology, so we build tools that are practical, dependable, and easy to use. More than 7,000 growers and 10,000 sites across the country now run on BarnTools, supported by over 100,000 active sensors in the field.

We serve individual growers as well as the large enterprise integrators and production systems they work with, deploying across entire networks of barns and bins. Headquartered in Urbandale, Iowa, we are a remote-friendly company built on teamwork and trust, and we are looking for people who want to make an impact in the industry that feeds the world.