Enterprise Customer Success Director - Construction

SubBase; Fort Lauderdale (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

SubBase is seeking a Customer Success Director to own the post-sale relationship for our largest enterprise accounts. You will drive adoption, renewals, and expansion while advocating for customers inside SubBase.

Expect 25–35% travel to job sites, regional offices, and events, building trust that supports long-term partnerships and success. You will lead end-to-end account management, design success plans, and coordinate with Product and Engineering to prioritize feedback and fix issues,

Qualifications

• 10+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, with at least 1–2 years focused on enterprise or strategic accounts.

Responsibilities

• Own a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.
• Travel on-site (25-35%) to run business reviews, training sessions, and executive relationship-building meetings.
• Serve as the customer's advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
• Drive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.
• Identify expansion and upsell opportunities and partner with Sales to execute them.
• Own renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.
• Track account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.
• Develop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CSMs.

Skills

Enterprise accounts

Renewals

Net revenue retention

Stakeholder management

Travel readiness

Project management

CRM tools

Communication

Upselling

Onboarding

Tools

Salesforce

HubSpot

Gainsight

Job description

SubBase is seeking a Customer Success Director to own the post-sale relationship for our largest enterprise accounts. You will drive adoption, renewals, and expansion while advocating for customers inside SubBase.

Expect 25–35% travel to job sites, regional offices, and events, building trust that supports long-term partnerships and success. You will lead end-to-end account management, design success plans, and coordinate with Product and Engineering to prioritize feedback and fix issues,