Enterprise Customer Success Architect — AI Governance

Luthor; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Luthor in San Francisco is seeking a customer success professional to work directly with the founding team to ensure enterprise customers realize value from our AI-powered governance platform.

You'll lead onboarding, drive adoption, manage renewals, and coordinate with compliance, legal, and marketing to align product capabilities with customer needs.

This is a grounded role in a small team with real ownership and impact on how major financial institutions trust and deploy the platform.

Qualifications

• Experience delivering enterprise customer success for regulated industries.
• Strong empathy and communication with diverse stakeholders.
• Ability to translate customer needs into product improvements.

Responsibilities

• Own onboarding, adoption, expansion, and renewal for key customers.
• Build relationships across compliance, legal, and leadership.
• Collaborate with product and engineering to improve the platform.

Skills

Customer success

Enterprise accounts

Relationship management

Cross-functional collaboration

Job description

Luthor in San Francisco is seeking a customer success professional to work directly with the founding team to ensure enterprise customers realize value from our AI-powered governance platform.

You'll lead onboarding, drive adoption, manage renewals, and coordinate with compliance, legal, and marketing to align product capabilities with customer needs.

This is a grounded role in a small team with real ownership and impact on how major financial institutions trust and deploy the platform.