Customer Intelligence Governance & Impact Lead

Tryavalara; Durham (NC); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Bonuses

Private medical insurance

Paid parental leave

Job summary

Tryavalara is seeking a Lead for Customer Intelligence Governance & Activation in Durham, NC. This role involves establishing governance over Customer Intelligence processes, ensuring that all signals are converted into finance-validated actions to improve Gross Revenue Retention (GRR) and lower Cost to Serve (CTS).

The successful candidate will have over 8 years of experience in enterprise program leadership and a strong background in financial quantification. Apply now to elevate how business decisions are made with actionable customer insights.

Qualifications

• 8+ years of experience in enterprise program leadership or Customer Intelligence strategy.
• Direct experience collaborating with Finance for revenue risk measurement.
• Demonstrated ability to drive accountability in matrixed environments.

Responsibilities

• Define and govern the Customer Intelligence decision framework.
• Establish standards for signal eligibility and financial prioritization.
• Manage financial accountability and validate the impact of initiatives.

Skills

Governance Framework Development

AI-driven Decision Making

Financial Quantification

Cross-functional Collaboration

Education

B.S. in related field

Job description

Tryavalara is seeking a Lead for Customer Intelligence Governance & Activation in Durham, NC. This role involves establishing governance over Customer Intelligence processes, ensuring that all signals are converted into finance-validated actions to improve Gross Revenue Retention (GRR) and lower Cost to Serve (CTS).

The successful candidate will have over 8 years of experience in enterprise program leadership and a strong background in financial quantification. Apply now to elevate how business decisions are made with actionable customer insights.