Director, Customer Engineering & AI Prototyping

Socotra, Inc.; Durham (NC); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Health insurance

Bonuses for eligible employees

Job summary

Avalara is seeking a Director of Customer Engineering to oversee technical engineering for Avalara Property Tax. The ideal candidate will lead complex integrations, ensuring customer satisfaction and guiding technical teams in managing implementation processes.

With a minimum of 10 years in related fields, the role requires expertise in SaaS, solution architecture, and API integrations. This is a leadership position focusing on innovation and collaboration across teams for enhanced customer experiences.

Qualifications

• 10+ years of experience in enterprise SaaS related to customer engineering or technical services.
• 5+ years of experience in leading senior technical teams.
• Proven ability to manage complex customer engagements and escalations.

Responsibilities

• Build and lead a Customer Engineering function.
• Lead solution design and architecture for complex integrations.
• Establish documentation expectations and governance.
• Convert customer friction into product insights.

Skills

Customer engineering

Solution architecture

Integration engineering

Technical services

People leadership

API-based integrations

Executive communication

Education

Bachelor's degree in Computer Science or related field

Tools

Snowflake

MCP servers

Blackhole API

Job description

Avalara is seeking a Director of Customer Engineering to oversee technical engineering for Avalara Property Tax. The ideal candidate will lead complex integrations, ensuring customer satisfaction and guiding technical teams in managing implementation processes.

With a minimum of 10 years in related fields, the role requires expertise in SaaS, solution architecture, and API integrations. This is a leadership position focusing on innovation and collaboration across teams for enhanced customer experiences.