Enterprise Customer Engagement Analyst — AI & Data

unitQ; Emeryville (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible/unlimited vacation

Comprehensive medical, dental, and vision

401(k) plan

Life insurance and FSA plans

Stock options

Equinox gym membership or wellness stipend

Job summary

unitQ is seeking a Customer Engagement Analyst to support enterprise accounts, providing technical and analytical expertise. This role serves as an entry point into customer success, focusing on platform configuration, analytical reporting, and direct client interaction.

The ideal candidate will have 1–4 years of relevant experience, strong communication skills, and a proficiency with data tools. The position includes benefits such as flexible vacation, comprehensive health plans, and stock options.

Qualifications

• 1–4 years of experience in technical, analytical, or customer-facing roles.
• Ability to communicate complex analyses succinctly.
• Familiarity with spreadsheets and query languages.

Responsibilities

• Own the platform layer of enterprise accounts.
• Analyze data to drive decisions for customer engagement.
• Build and present customer-facing artifacts.

Skills

Strong written communication

Structured data management

Curiosity for customer feedback

Artifact production

Service mindset

Self-driven project management

Interest in AI solutions

Tools

SQL

Analytical tools

Feedback platforms

Job description

unitQ is seeking a Customer Engagement Analyst to support enterprise accounts, providing technical and analytical expertise. This role serves as an entry point into customer success, focusing on platform configuration, analytical reporting, and direct client interaction.

The ideal candidate will have 1–4 years of relevant experience, strong communication skills, and a proficiency with data tools. The position includes benefits such as flexible vacation, comprehensive health plans, and stock options.