Enterprise CSM — Retention, Growth & Delivery

Duarte, Inc.; United States; On-site; USD 72,000 - 94,000; Full time

Benefits offered by this job

Health stipend

Wellness stipend

Technology stipend

100% subsidized medical coverage

Dental coverage

Vision coverage

Job summary

Duarte, Inc. is seeking a Customer Success Manager (CSM) to own post-sale client relationships, delivery experience, retention strategy, and account health for Duarte Academy customers.

You will ensure engagements are delivered successfully and clients achieve meaningful outcomes, maintaining active relationships across purchases. In this role you will coordinate workshops, coaching engagements, and learning programs, partner with Enterprise Account Directors and product teams, and drive

Qualifications

• 3–5+ years of experience in customer success, account management, program management, client services, learning operations, or related field.
• Experience managing enterprise or strategic customer relationships.
• Strong project management and operational coordination skills.

Responsibilities

• Own the post-sale delivery of workshops, coaching engagements, and learning programs from scheduling through completion.
• Coordinate client communications, materials, logistics, participant rosters, certifications, surveys, workshop kits, and learning platform administration.
• Manage custom workshop requests and speaker coaching engagements to ensure contracted outcomes.
• Serve as the primary post-sale contact for assigned accounts and maintain ongoing stakeholder engagement.
• Lead or co-lead Impact Reviews and maintain renewal timelines and health status.

Skills

Customer success

Account management

Program management

Operational coordination

Stakeholder communication

Project management

Tools

CRM software

Job description

Duarte, Inc. is seeking a Customer Success Manager (CSM) to own post-sale client relationships, delivery experience, retention strategy, and account health for Duarte Academy customers.

You will ensure engagements are delivered successfully and clients achieve meaningful outcomes, maintaining active relationships across purchases. In this role you will coordinate workshops, coaching engagements, and learning programs, partner with Enterprise Account Directors and product teams, and drive