Enterprise CSM: AI-Driven Growth (Remote)

SmartRecruiters, Inc.; Santa Clara (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

ServiceNow seeks a Sr. Customer Success Manager - Enterprise to oversee a portfolio of Enterprise customers in North America.

You will drive adoption, deliver prescriptive guidance, and ensure customers achieve business outcomes from ServiceNow investments. Bring AI integration experience, strong collaboration, and ServiceNow certifications to help customers maximize value while working in a flexible or remote environment.

Qualifications

• Experience integrating AI into work processes or decision-making.
• Minimum 7 years of related work experience (or equivalent).
• Creativity with the ability to run projects independently.
• Strong analytical problem-solving skills.
• Ability to work collaboratively.
• ServiceNow certifications.

Responsibilities

• Oversee the engagement and outcomes for customers in your portfolio.
• Ensure customers are technically healthy and on the most recent version of our product.
• Leverage existing Success Plays to assist customers, but also assist new Success Plays.
• Work with customers to create new use case/success stories.
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
• Guide other ServiceNow teams to address customer issues.
• Oversee projects identified by leaders.
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

Job description

ServiceNow seeks a Sr. Customer Success Manager - Enterprise to oversee a portfolio of Enterprise customers in North America.

You will drive adoption, deliver prescriptive guidance, and ensure customers achieve business outcomes from ServiceNow investments. Bring AI integration experience, strong collaboration, and ServiceNow certifications to help customers maximize value while working in a flexible or remote environment.