Enterprise CSI Manager — ITIL/Agile, Hybrid

Viateq Corporation; Washington (District of Columbia); Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

12 paid federal holidays

Flexible spending accounts

Professional development reimbursement

Job summary

VIATEQ Corporation is seeking a Continual Improvement Manager to lead the enterprise CSI program in a hybrid Washington, DC environment. You will own the CSI lifecycle, align improvements with ITIL 4, and collaborate with NOC, Service Desk, and Government stakeholders to drive measurable service enhancements.

The role emphasizes data-driven analysis, automation opportunities, and an iterative approach to optimize availability, user support, and operational efficiency across on-premises and cloud

Qualifications

• Bachelor's degree or equivalent work experience in IT or related field.
• 5+ years in IT service management or process improvement with 3+ years leading CSI programs.
• Experience developing and managing a formal CSI program in a complex IT environment.
• Facilitates Agile retrospectives and integrates outputs into backlogs.

Responsibilities

• Lead enterprise CSI program development and governance aligned to ITIL 4 and Agile Sprint delivery.
• Define and manage the CSI register with documented, prioritized improvement opportunities.
• Develop a clear improvement roadmap aligned to availability, user support, and operational efficiency.
• Coordinate execution of high-priority improvements across cross-functional teams.
• Present CSI status and outcomes in sprint reviews and government-facing forums.

Skills

ITIL 4

Agile delivery

Data-driven decision-making

Analytical skills

Strong communication in English

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Organizational Management

Tools

ServiceNow

ITSM platforms

Power BI

Job description

VIATEQ Corporation is seeking a Continual Improvement Manager to lead the enterprise CSI program in a hybrid Washington, DC environment. You will own the CSI lifecycle, align improvements with ITIL 4, and collaborate with NOC, Service Desk, and Government stakeholders to drive measurable service enhancements.

The role emphasizes data-driven analysis, automation opportunities, and an iterative approach to optimize availability, user support, and operational efficiency across on-premises and cloud