Strategic Enterprise Customer Success Manager

env0; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

env zero is seeking an experienced Customer Success leader to own executive relationships across strategic and enterprise accounts in a fast-growing environment. You will manage onboarding, adoption, renewal, and expansion while coordinating with engineering, sales, and product teams to drive value and retention.

Ideal candidates bring 5+ years in customer success or strategic account roles, with proven ability to influence executives and scale CS programs.

Qualifications

• 5+ years in Customer Success, Strategic Account Management, or related customer-facing roles.
• 3+ years managing complex enterprise customer relationships and executive stakeholders.
• Proven track record in retention, adoption, and growth.
• Strong communication and executive stakeholder management skills.
• Experience working in fast-paced, high-growth environments.
• Nice to have experience with cloud infrastructure, DevOps, or technical SaaS.
• Familiarity with Infrastructure as Code, Kubernetes, or cloud-native environments.
• Background working with highly technical engineering and platform teams.
• Experience leading, mentoring, and scaling a Customer Success team.

Responsibilities

• Own executive relationships across strategic and enterprise accounts, building multi-threaded relationships spanning engineering, DevOps, and the C-suite.
• Lead Executive Business Reviews and strategic account planning, and serve as the senior escalation point for high-priority customer situations.
• Own the full post-sale journey: onboarding, adoption, renewal, and expansion.
• Develop customer success plans with clear milestones and measurable outcomes.
• Proactively identify and address customer health risks before they escalated.
• Accelerate time-to-value and drive meaningful platform utilization.
• Partner with Sales to identify and execute expansion opportunities, and lead renewal strategy to contribute to long-term account growth.
• Drive platform adoption initiatives that increase customer lifetime value, and contribute directly to NRR and gross retention goals.
• Advocate for customer needs across Product, Support, and Revenue teams, translating customer feedback into clear, actionable product recommendations.
• Define and implement scaled CS playbooks, frameworks, and operational processes.
• Develop Customer Success team members in a player-coach role.

Skills

Executive relationship management

Strategic account management

Customer success

Renewal and expansion strategies

Cross-functional collaboration

Job description

env zero is seeking an experienced Customer Success leader to own executive relationships across strategic and enterprise accounts in a fast-growing environment. You will manage onboarding, adoption, renewal, and expansion while coordinating with engineering, sales, and product teams to drive value and retention.

Ideal candidates bring 5+ years in customer success or strategic account roles, with proven ability to influence executives and scale CS programs.