Account Manager, Enterpise

Rozgoo; United States; Remoto; USD 57.000 - 76.000; Tempo pieno

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Descrizione del lavoro

Fivetran in Japan is seeking an Account Manager, Enterprise to be the primary contact for a growing book of customers. You will influence satisfaction, adoption, and ARR growth across Japan, handling renewals, expansions, and strategic engagements.

This remote role requires a thoughtful, customer-obsessed GTM professional with sales and post-sales experience, comfortable communicating in Japanese and English, and a proven track record of developing executive relationships.

Mansioni

• Be primary relationship owner for existing customers in Japan: retention, renewals, upsells.
• Build executive and technical relationships with customers in Japanese and English.
• Drive customer adoption of Fivetran connectors and platform features through consultative conversations.
• Manage the full contracting lifecycle for your book with Legal and Sales Ops.
• Provide timely forecasts for renewals and expansions; keep Salesforce updated.
• Partner cross-functionally with CS, Sales Engineers, Product, Marketing and Partners/SIs to deliver outcomes.
• Act as escalation owner; resolve problems quickly while protecting the customer relationship.

Descrizione del lavoro

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is scaling its Japan business. We already have a small Tokyo office, an APJ hub, a tight-knit GTM team in Japan, and 100+ customers there. The Account Manager, Enterprise will be the primary point of contact for over half of those customers and will directly influence customer satisfaction, adoption, and ARR growth. Success is measured by excellent customer outcomes (CSAT / advocacy) and measurable revenue expansion tied to adoption.

If you are a thoughtful, customer-obsessed GTM professional with a mix of sales and post-sales experience — and you want to join a values-driven, collaborative company that is demonstrably committed to Japan — this role is for you.

This is a full-time position based remotely out of Japan.

Technologies You’ll Use

• Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What you’ll Do

• Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
• Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.
• Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.
• Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).
• Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.
• Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.
• Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.