Enterprise Crisis Response & Resilience Lead

Threadneedle group; Minneapolis, Northern (MN, KY); Hybrid; USD 100,000 - 138,000; Full time

Job summary

Ameriprise Financial is seeking an Enterprise Resiliency Crisis Manager to coordinate the firm’s response to operational disruptions, technology incidents, and cyber events. You will lead preparedness, response coordination, and stakeholder communication while partnering with business units, technology, risk, and executives to ensure resilient operations.

The role includes on-call responsibilities (20–30%), in-office collaboration four days per week with one day remote, and a base pay range

Qualifications

• Bachelor’s degree or equivalent in business continuity, crisis management, or similar field.
• Strong written and verbal communication skills.
• Excellent organizational and documentation management abilities.

Responsibilities

• Coordinate enterprise-wide response during operational disruptions, technology incidents, cyber events, and other incidents.
• Lead activation of the Event Response framework and manage related activities.
• Facilitate cross-functional communication and tracking of actions across teams.
• Support leadership with status reporting and escalation updates.
• Maintain and update crisis management playbooks and documentation; support post-incident reviews.

Skills

Strong communication

Organizational skills

Crisis management knowledge

Education

Bachelor’s degree or equivalent in business continuity / crisis management

CBCP certification

Job description

Ameriprise Financial is seeking an Enterprise Resiliency Crisis Manager to coordinate the firm’s response to operational disruptions, technology incidents, and cyber events. You will lead preparedness, response coordination, and stakeholder communication while partnering with business units, technology, risk, and executives to ensure resilient operations.

The role includes on-call responsibilities (20–30%), in-office collaboration four days per week with one day remote, and a base pay range