Enterprise Resiliency Crisis Manager

Ameriprise Financial; Minneapolis (MN); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

In-Office Collaboration

Job summary

Ameriprise Financial is seeking an Enterprise Resiliency Crisis Manager to coordinate responses to operational disruptions, tech incidents, and cyber events. The role partners across business units, technology, risk, and communications to uphold resilience objectives and leadership readiness.

The position includes on-call responsibilities (20–30%) and requires collaboration with executives, risk teams, and stakeholders to maintain preparedness, governance, and continuous improvement across the

Qualifications

• Bachelor's degree or equivalent with a focus in business continuity, crisis response, incident management.
• Strong written and verbal communication skills.
• Strong organizational and documentation management skills.
• 5-7 years of business continuity planning or crisis management experience.
• Knowledge of crisis management processes and procedures.

Responsibilities

• Serve as a central coordination point during events, working directly with business leaders, technology teams, and risk partners.
• Support activation and execution of the Event Response framework and related activities.
• Facilitate communication, coordination, and tracking of actions across responding teams.
• Assist in managing event status reporting and escalation updates to leadership.
• Maintain and update crisis management, event response, and playbook documentation.

Skills

Crisis management

Business continuity planning

Written communication

Organizational skills

Documentation management

Incident management

Education

Bachelor's degree in business continuity or related field

Equivalent work experience

Job description

About Our CompanyWe’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.Job DescriptionThe Enterprise Resiliency Crisis Manager is responsible for coordinating the firm's response to operational disruptions, technology incidents, cyber events, and other events that may impact business operations, clients, employees, or critical services. This role serves as a key member of the Enterprise Resiliency team and provides leadership in preparedness, response coordination, stakeholder communication, and continuous improvement activities. This role ensures that event response documentation, processes, and coordination mechanisms are maintained and executed effectively. The Crisis Manager partners across business units, technology, cybersecurity, risk management, communications, and executive leadership to ensure effective management of events and support organizational resilience objectives.This position includes on-call responsibilities (approximately 20-30% of the time) and may be required to support event response activities outside normal business hours.Key ResponsibilitiesEvent Response ExecutionServe as a central coordination point during events, working directly with business leaders, technology teams, and risk partnersSupport activation and execution of the Event Response framework and associated response activitiesFacilitate communication, coordination, and tracking of actions across responding teamsAssist in managing event status reporting and escalation updates to leadershipDocumentation & GovernanceMaintain and update crisis management, event response, and playbook documentationEnsure documentation reflects current processes, roles, and regulatory expectationsCapture and document key decisions, actions, and outcomes during eventsSupport post-incident review activities, including tracking follow-up actions to completionPlanning & PreparednessPartner with Enterprise Resiliency team members to plan and execute exercises and simulationsSupport ongoing enhancement of event response frameworks, tools, and processesIdentify opportunities to improve response effectiveness, coordination, and documentationContribute to development of standards, guidance, and training materialsStakeholder EngagementCollaborate with cross-functional leaders across business, technology, risk, and communicationsSupport alignment between Enterprise Resiliency and lines of business during both planning and responseFacilitate coordination across teams to ensure consistent and effective event response practicesRequired QualificationsBachelors degree or equivalent with a degree focus in business continuity, crisis response, incident management; or equivalent work experience.Strong written and verbal communication skillsStrong organizational and documentation management skills5-7 years business continuity planning or crisis management experienceKnowledge of crisis management processes and procedures.Preferred QualificationsCertifications Preferred: Certified Business Continuity Planner (CBCP)Strong customer service orientation.In-Office CollaborationWe are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.Visa SponsorshipApplicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).Base Pay SalaryThe estimated base salary for this role is $100,000 - $137,600 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full-Time/Part-TimeFull timeExempt/Non-ExemptExemptJob Family GroupEnterprise Risk ManagementLine of BusinessTECH TechnologyAmeriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.