Enterprise Implementation Consultant - Public Sector

Samsara; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Samsara is seeking a Senior Customer Success professional to lead relationships with enterprise customers in the Public Sector, guiding deployment of our IoT platform and ensuring successful adoption.

You will collaborate with Sales, Support, Sales Engineering, and Product, travel up to 10% to customer sites, and mentor teams while embedding our cultural principles.

Qualifications

• 3+ years in senior Customer Success, account management, or strategic consulting; Enterprise SaaS experience preferred.
• Strong prioritization and high emotional intelligence for a demanding role with high visibility.
• Experience supporting or working with technical products and effective stakeholder communication.

Responsibilities

• Be on the front-lines to increase safety, efficiency, and sustainability for customers using our IoT platform.
• Manage deployment to large-scale customers and achieve quick time-to-value.
• Create launch plans and a roadmap to boost product usage.
• Track progress, adoption, and account health across engagements.
• Run trainings and demonstrate the technology to executives and day-to-day users.
• Mentor the Customer Success and Support teams.

Skills

Customer Success

Account Management

Strategic Consulting

Communication

Relationship Building

Job description

Who we are

the company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role

In this role, you will be part of our Public Sector Customer Success team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of the company's solution. Your customers span the entire range of state, city, and local government, as well as K12 Education.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed the company’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

May require travel to customer sites up to 10% of the time, including overnight stays.

You should apply if

• You want to impact the Public Sector: You’ll be working with cities, states, school districts, and universities that help run our world. You'll work with them to help them operate more efficiently, safe, and drive citizen value through their services.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in the company, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at the company. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At the company, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of the company technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate the company’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Serve as a mentor to the wider Customer Success and Support teams
• Deeply understand the the company platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed the company’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leade