Enterprise Customer Success Manager

Search Partner Group, LLC; Austin (TX); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视s?

Job summary

Search Partner Group, LLC is seeking an Enterprise Customer Success Manager to support adoption, retention, and value realization for enterprise accounts across a growing technology portfolio.

You will build relationships with business and technical stakeholders, develop success plans aligned with objectives, lead engagement and adoption initiatives, and coordinate with support, product, sales, services, and renewals teams to drive renewal and expansion.

Qualifications

• 3+ years of Customer Success experience.
• Experience supporting enterprise or mid-market customers.
• Experience driving adoption, retention, and customer satisfaction.
• Excellent communication and presentation abilities.
• Ability to influence multiple stakeholders.
• Experience managing customer escalations and issue resolution.
• Strong organizational and project management skills.

Responsibilities

• Manage a portfolio of enterprise customer accounts.
• Build long-term customer relationships with business and technical stakeholders.
• Develop Success Plans aligned with customer objectives and business outcomes.
• Lead customer engagement and adoption initiatives.
• Conduct business reviews and value discussions.
• Identify customer risks and drive proactive resolutions.
• Support customer retention and renewal efforts.
• Coordinate across support, product, sales, services, and renewals teams.
• Monitor customer health and engagement metrics.
• Contribute to process improvements and customer success best practices.

Tools

Salesforce

Gainsight

Totango

Job description

On-Target Earnings: $110,000 - $130,000+

Locations:

• Austin, TX (Preferred - Onsite Monday-Friday)
• Chicago, IL
• Atlanta, GA

Work Arrangement: Candidates located in Austin will work onsite Monday-Friday. Candidates located in Chicago, Atlanta, Boston, Dallas, or San Antonio may be considered for a remote work arrangement.

Enterprise Customer Success Manager

Do you enjoy helping customers achieve measurable business outcomes and ensuring they receive maximum value from their technology investments?

Our client, a rapidly growing enterprise technology organization serving many of the world's most recognized businesses, is seeking an Enterprise Customer Success Manager to support customer adoption, retention, and value realization across a portfolio of enterprise accounts.

This is an outstanding opportunity for a Customer Success professional who enjoys working with customer stakeholders, solving business challenges, and helping organizations maximize their investment in enterprise software solutions.

Why Consider This Opportunity?

• Join a growing Customer Success organization with significant executive visibility.
• Support enterprise customers across a broad portfolio of innovative technology solutions.
• Work for a company helping organizations modernize infrastructure, strengthen security, improve data management, and prepare for the future of AI.
• Strong employee-focused culture emphasizing growth, collaboration, and innovation.
• Competitive compensation and comprehensive benefits.

What You'll Do

• Manage a portfolio of enterprise customer accounts.
• Build long-term customer relationships with business and technical stakeholders.
• Develop Success Plans aligned with customer objectives and business outcomes.
• Lead customer engagement and adoption initiatives.
• Conduct business reviews and value discussions.
• Identify customer risks and drive proactive resolutions.
• Support customer retention and renewal efforts.
• Coordinate across support, product, sales, services, and renewals teams.
• Monitor customer health and engagement metrics.
• Contribute to process improvements and customer success best practices.

What We're Looking For

• 3+ years of Customer Success experience.
• Experience supporting enterprise or mid-market customers.
• Experience driving adoption, retention, and customer satisfaction.
• Excellent communication and presentation abilities.
• Ability to influence multiple stakeholders.
• Experience managing customer escalations and issue resolution.
• Strong organizational and project management skills.

Preferred Experience

• Enterprise software
• IT infrastructure solutions
• Cybersecurity
• Data management
• Platform management
• Hybrid cloud environments
• On-premise software environments
• SaaS migration initiatives
• Salesforce, Gainsight, Totango, or similar platforms
• Target OTE: $110,000-$130,000+
• Performance-based incentive plan
• Comprehensive medical, dental, and vision coverage
• Paid time off

Applicants must be legally authorized to work in the United States without employer sponsorship now or in the future.