Enterprise Copilot Support Specialist (Tier 1-2)
Gosnaphop
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Benefits offered by this job
Job summary
Addison Group is seeking a Microsoft Copilot App Support Specialist to join our Enterprise AI team in Downtown Houston. You will provide frontline Tier 1 and Tier 2 support for Microsoft 365 Copilot and help end users resolve issues across the enterprise.
The ideal candidate has hands-on Copilot experience, strong Microsoft 365 knowledge, and excellent troubleshooting and communication skills. Scripting or development experience is a plus but not required, and benefits include medical, dental,
Qualifications
- HANDS-ON experience supporting Microsoft 365 Copilot in an enterprise environment.
- Experience troubleshooting Copilot-related user issues and incidents.
- Experience providing Tier 1/Tier 2 support and escalating when needed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for Microsoft 365 Copilot.
- Troubleshoot Copilot functionality, access, permissions and configuration.
- Respond to support requests and diagnose issues with end users.
- Own incidents through resolution with clear communication.
- Escalate complex issues to engineering and other teams as needed.
- Document incidents, resolutions, and known issues for knowledge base.
Skills
Tools
Job description
Addison Group is seeking a Microsoft Copilot App Support Specialist to join our Enterprise AI team in Downtown Houston. You will provide frontline Tier 1 and Tier 2 support for Microsoft 365 Copilot and help end users resolve issues across the enterprise.
The ideal candidate has hands-on Copilot experience, strong Microsoft 365 knowledge, and excellent troubleshooting and communication skills. Scripting or development experience is a plus but not required, and benefits include medical, dental,
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