Enterprise COO — Health Systems & Operations Strategist

The Wright Center Medical Group; Scranton (Lackawanna County); On-site; USD 180,000 - 260,000; Full time

Job summary

The Wright Center for Community Health is seeking a Vice President and Enterprise Chief Operating Officer to align primary care and service line operations with the organization’s mission and an EOS-driven operating model. The role oversees operations across TWCCH, partners with clinical and administrative leaders, and leads initiatives to redesign care delivery.

Candidates should have 8–10 years of healthcare leadership, experience in community health centers, and a track record implementing

Qualifications

• Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
• Buy-in and experience working in the EOS® model are strongly preferred
• Commitment to the mission, vision, and objectives of The Wright Center
• Master’s degree in health administration, business, or a related professional field
• 8 to 10 years leadership experience in a healthcare organization
• Must have 5+ years experience in working with a Community Health Care Center or other community-oriented ambulatory healthcare setting
• Demonstrated experience developing scalable, evidence-based clinical processes, care management protocols, or practice transformation efforts and directly implementing and evaluating them across care delivery contexts
• Extensive experience in operational leadership roles within a healthcare system
• Familiarity with metrics and analytics in value-based care environments

Responsibilities

• Oversee daily operations of all TWC health centers, including clinical and support services.
• Collaborate with the Executive Management team to develop and implement operational strategies that support the mission, improve clinical outcomes and enhance patient satisfaction.
• Lead and develop staff while fostering a culture of collaboration, accountability and continuous improvement.
• Advance a performance-based sanctuary culture using trauma-informed leadership skills.
• Enhance patient satisfaction by utilizing feedback from Patient and Employee Satisfaction Surveys.
• Provide oversight and ensure the timely functioning of clinical credentialing and privileging processes.
• To ensure care standardization, update, upgrade, and expand competency training for all clinical support staff across TWCCH locations, with a focus on service line leader roles.
• Ensure compliance with federal, state, and local regulations, including HRSA requirements, CARF, CLIA, OSHA and HIPAA.
• Commit to self-learning by participating in continuing education activities and professional conferences.
• Collaborate with CMO and Medical Staff to support clinical operations, process standardization, and quality improvement.
• Oversee the delivery of necessary patient visits, including annual well visits, transitions of care, chronic care management, and preventative care.
• Drive efficiencies in care delivery, patient flow and resource allocation to maintain financial sustainability and quality metrics.
• Implement and monitor a continuity of care structure for patients and the multidisciplinary care team, ensuring plan execution.
• Communicate the importance of quality, patient/family-centered care as the foundation of operational excellence.
• Ensure consistent completion of Social Determinants of Health (SDOH) screenings for all patients, with trend reporting and implementation of interventions to prevent complications.
• Guarantee the effective and efficient delivery of all clinical operations and service lines.
• Incorporate patient values and needs into all business activities and operational decisions.
• Collaborate with the management team to enhance compliance, and track and report quality and patient satisfaction metrics.
• Partner with Clinical Quality Performance Management leadership to foster collaboration and knowledge sharing that aligns strategy and improves member experience.
• Work with EHR department leads to ensure proper clinician documentation, demonstrate high performance, and capture necessary data.
• Initiate the development of EMR documentation strategies that support the standardization of care, integrated plans of care, and efficient and effective documentation by staff and clinicians
• Build relationships with community partners to address social determinants of health and promote health behaviors that improve quality measures.
• Stay self-motivated to remain current on population health trends and evidence-based practices.

Skills

Leadership

EOS knowledge

Regulatory knowledge

Education

Master’s degree in health administration, business, or related field

Job description

The Wright Center for Community Health is seeking a Vice President and Enterprise Chief Operating Officer to align primary care and service line operations with the organization’s mission and an EOS-driven operating model. The role oversees operations across TWCCH, partners with clinical and administrative leaders, and leads initiatives to redesign care delivery.

Candidates should have 8–10 years of healthcare leadership, experience in community health centers, and a track record implementing