VP, Chief Operating Officer

The Wright Center for Graduate Medical Education; Scranton (Lackawanna County); On-site; USD 150,000 - 210,000; Full time

Job summary

The Wright Center for Community Health is seeking a Vice President and Enterprise Chief Operating Officer to align primary care and service line operations with the organization's mission and strategic goals. This executive will oversee all business operations, guiding clinical and administrative leadership.

You will drive operational growth, ensure fiscal health, and enforce compliance with laws and grant requirements while building talent across departments and implementing efficient care

Responsibilities

• Oversee daily operations of all TWC health centers, including clinical staff, support services.
• Collaborates with the Executive Management team to develop and implement operational strategies that support the mission, improve clinical outcomes and enhance patient satisfaction.
• Lead and develop staff while fostering a culture of collaboration, accountability and continuous improvement.
• Advance a performance-based sanctuary culture using trauma-informed leadership skills.
• Enhance patient satisfaction by utilizing feedback from Patient and Employee Satisfaction Surveys.
• Provide oversight and ensure the timely functioning of clinical credentialing and privileging processes.
• To ensure care standardization, update, upgrade, and expand competency training for all clinical support staff across TWCCH locations.
• Ensure compliance with federal, state, and local regulations, including HRSA requirements, CARF, CLIA, OSHA and HIPAA.
• Commit to self-learning by participating in continuing education activities and professional conferences.

Job description

POSITION SUMMARY

The Vice President, Enterprise Chief Operating Officer Administrative (VP/ECOO) is a senior leadership position responsible for ensuring that the primary care and service line operations at The Wright Center for Community Health (TWCCH) are aligned with the organization’s mission, strategic goals, and integrated group practice model. The VP/ECOO will oversee, manage, and coordinate all business operations within TWCCH, working closely with both clinical and administrative leadership. This role will be key in developing and implementing enhanced clinical delivery models supporting innovative care redesign.

Job Type

Full-time

Description

POSITION SUMMARY

The Vice President, Enterprise Chief Operating Officer Administrative (VP/ECOO) is a senior leadership position responsible for ensuring that the primary care and service line operations at The Wright Center for Community Health (TWCCH) are aligned with the organization’s mission, strategic goals, and integrated group practice model. The VP/ECOO will oversee, manage, and coordinate all business operations within TWCCH, working closely with both clinical and administrative leadership. This role will be key in developing and implementing enhanced clinical delivery models supporting innovative care redesign.

The VP/ECOO is also accountable for driving operational growth, ensuring fiscal health, and ensuring strict compliance with laws, regulations, grant requirements, and organizational protocols.

The Wright Center utilizes the Entrepreneurial Operating System (EOS) developed by Gino Wickman to drive vision, traction, and organizational health. Success in this position requires a results-driven approach, effective use of EOS principles, and strong leadership skills. The VP/COOAPH must be able to identify, develop, and manage top talent within the departments under their leadership, guiding teams to be accountable and achieve their highest potential.

REPORTING RELATIONSHIPS

This position reports directly to the Senior Vice President Chief Operations and Strategy Officer. Works closely with the Chief Medical Officer. The role directly supervises the following positions: VP and Chief Nursing and Community Engagement Officer, Deputy Chief Operations Officers (DCOOs), Director Dental Operations, Director Behavior Health Integration, Social Service and Case Manager, and Population Health and Operations Logistics Specialist.

ESSENTIAL JOB DUTIES And FUNCTIONS

While living and demonstrating our Core Values, the Vice President and Enterprise Chief Operating Officer will:

• Oversee daily operations of all TWC health centers, including clinical staff, support services. Oversee nursing staff, clinical support staff, behavioral health, and oral health services including Ryan White and Infectious Disease service line.
• Collaborates with the Executive Management team to develop and implement operational strategies that support the mission, improve clinical outcomes and enhance patient satisfaction.
• Lead and develop staff while fostering a culture of collaboration, accountability and continuous improvement.
• Advance a performance-based sanctuary culture using trauma-informed leadership skills.
• Enhance patient satisfaction by utilizing feedback from Patient and Employee Satisfaction Surveys.
• Provide oversight and ensure the timely functioning of clinical credentialing and privileging processes.
• To ensure care standardization, update, upgrade, and expand competency training for all clinical support staff across TWCCH locations, with a focus on service line leader roles.
• Ensure compliance with federal, state, and local regulations, including HRSA requirements, CARF, CLIA, OSHA and HIPAA.
• Commit to self-learning by participating in continuing education activities and professional conferences.

PATIENT CARE

• Collaborate with CMO and Medical Staff to support clinical operations, process standardization, and quality improvement.