Enterprise Cloud Client Success Lead

Mirantis, Inc.

Raleigh (NC)

Remote

USD 90,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

401(k)

Healthcare

Dental

Vision

Disability benefits

Job summary

Mirantis, Inc. is seeking a Client Engagement Manager to join our remote Customer Success Team. You will be the primary liaison for enterprise clients, ensuring they maximize value from Mirantis Container Cloud, Kubernetes Engine, and related offerings.

You will coordinate across product, tech, and finance to keep onboarding, handoffs, and ongoing requests on track. You will monitor client health with data-backed metrics, lead regular updates and reviews, and identify opportunities for expanding

Qualifications

Experience managing enterprise clients in cloud hosting.
Understanding of cloud hosting concepts and infrastructure.
Ability to lead cross-functional teams and coordinate internal/external stakeholders.
Excellent English communication skills.

Responsibilities

Own the client relationship and be the main contact for day-to-day activities.
Manage client escalations and ensure invoices and administration are up to date.
Lead client kickoff meetings, monthly updates, and Quarterly Business Reviews.
Coordinate onboarding and handoffs across Support, Engineering, Finance, Sales, and Product.
Identify growth opportunities within existing clients and expand Mirantis offerings.
Travel domestically and internationally as required.