Client Engagement Manager (Fully Remote)

Mirantis; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Mirantis, Inc. is seeking a Client Operations Manager to own day-to-day client relationships, coordinate across technical, product and finance teams, and handle escalations.

You will monitor KPIs, oversee onboarding and offboarding, ensure accurate invoicing, and drive data-driven health assessments to inform product decisions.

Mirantis ships code faster on clouds and values flexibility, collaboration, and growth in a remote-first environment with 800+ enterprise customers.

Qualifications

• Experience managing enterprise client relationships.
• Proven ability to manage invoicing and administrative processes.
• Strong KPI tracking and data-driven health assessments.
• Ability to coordinate across technical, product, and finance teams.

Responsibilities

• Own client relationships as the primary contact for day-to-day operations and escalations.
• Ensure client invoicing and administration are accurate and up to date.
• Monitor KPIs and run regular syncs, quarterly reviews, and data-driven health assessments.
• Proactively flag potential concerns and business impacts based on metrics.
• Coordinate client onboardings and offboardings across technical, product, and finance teams.
• Facilitate feedback loops to product managers and unblock delivery across departments.
• Identify opportunities to expand the Mirantis offering within existing accounts.
• Prepare for future events or hosting changes with clients.

Skills

Client relationship management

Invoicing & administration

KPI monitoring

Cross-functional coordination

Feedback loops

Job description

• Own client relationships as the primary contact for day-to-day operations and escalations.
• Ensure client invoicing and administration are accurate and up to date.

Client Health:

• Monitor KPIs and run regular syncs, quarterly reviews, and data-driven health assessments.
• Proactively flag potential concerns and business impacts based on metrics.
• Coordinate client onboardings and offboardings across technical, product, and finance teams.
• Facilitate feedback loops to product managers and unblock delivery across departments.

Growth:

• Identify opportunities to expand the Mirantis offering within existing accounts.
• Prepare for future events or hosting changes with clients.

Mirantis helps organizations ship code faster on public and private clouds by providing a public cloud experience on any infrastructure. With over 800 enterprise customers and a remote-first culture, the company values flexibility, collaboration, and continuous growth.