Enterprise Client Success Manager

Evention LLC; Chicago (IL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

In-office role

Downtown Chicago office

Job summary

Evention LLC in Chicago offers a role as Client Solutions Partner to manage and grow relationships with existing clients and maximize Evention's automated accounting solutions. You will cultivate trust, identify upsell opportunities, and focus on client retention from our downtown office.

The role requires strong communication, prior SaaS sales experience, and collaboration with the Client Success Team to ensure client success and retention.

Qualifications

• Bachelor’s Degree or relevant experience; business, sales, marketing, accounting, hospitality & retail preferred.
• Experience with Salesforce is a plus.
• SaaS sales experience is preferred.
• Strong communication and relationship-building skills.
• Ability to collaborate with Client Success and other teams.

Responsibilities

• Manage accounts with Account Executives and Directors of Business Development.
• Demonstrate knowledge of services and value proposition.
• Collaborate with Client Success to support existing Evention users.
• Solve client challenges to build trust and deliver great experiences.
• Cultivate relationships through calls, meetings, and digital campaigns.
• Contribute to quarterly and annual sales goals.
• Adapt to new technology and stay highly organized.
• Exhibit excellent verbal and written communication.
• Attend industry conferences relevant to target verticals.
• Regular onsite visits to client locations.

Skills

Client relationships

Sales strategy

SaaS sales

Communication skills

Cross-functional collaboration

Negotiation

Education

Bachelor’s Degree or relevant experience

Tools

Salesforce

Job description

About the Organization Evention is redefining financial trust after checkout.

Hospitality, retail, and entertainment businesses run on complex ecosystems of payments, payroll, tips, OTAs, and financial systems.

But checkout is not the end of a transaction.

It is the moment payment is authorized, not the moment financial accuracy is proven.

As transactions move across systems, small errors can quickly turn into margin leakage, compliance risk, operational friction, and brand impact.

Evention exists to close that gap.

As the financial trust layer for complex, high-volume operators, Evention helps organizations continuously validate financial activity after checkout to ensure what was paid, processed, and reported is accurate across systems, locations, and workflows.

Our platform automates reconciliation, surfaces exceptions before they become larger problems, and helps finance and operations teams protect margins, improve compliance, and lead with confidence.

Since 2004, Evention has partnered with leading hospitality, retail, gaming, grocery, convenience, and entertainment brands to solve problems most businesses do not realize they have until they become costly. We are building a company that moves quickly, values curiosity, and challenges legacy ways of working. If you enjoy solving meaningful problems, working cross-functionally, and helping shape what comes next, you will fit right in.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Role and Responsibilities

The Client Solutions Partner is responsible for managing existing clients and empowering these clients to maximize Evention's automated accounting solutions. Cultivate client relationships and explore upsell opportunities. Focus on client-retention strategies.

Location Chicago Location

Full-Time/Part-Time Full-Time

Position Requirements

Tasks include, but are not limited to:

• Managing accounts alongside Account Executives and Directors of Business Development??
• Demonstrating thorough knowledge of services and value proposition?
• Collaborating with Evention's Client Success Team to communicate when existing Evention users may require extra attention?
• Problem solving client challenges and assisting in solutions to build trust and create a great client experience
• Cultivating relationships through calls, meetings, and digital sales campaigns?
• Contributing to quarterly and annual sales goals?
• Adapting to new technology and encompass high-level organization skills ?
• Performing outstanding verbal and written communication skills?
• Attending conferences applicable to target verticals
• Regular onsite visit to client locations

This is an in office position in our Downtown Chicago Office

Qualifications

• Bachelor’s Degree or relevant experience; preferred degree fields include business, sales, marketing, accounting, hospitality & retail
• Prior experience working with Salesforce (preferred)
• Prior experience working in a SaaS Sales Environment (preferred)
• Prior experience working in Hospitality or Retail Space (preferred)
• Problem solving skills

Applicants must be legally authorized to work in the United States

Position Client Solutions Partner

Exempt/Non-Exempt Non-Exempt

This position is currently accepting applications.