Enterprise Client Success Leader – Rehab Therapy SaaS

Prompt Health; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries

Remote/hybrid environment

Potential equity compensation for out­

Flexible PTO

Company-wide sponsored lunches

Company paid disability and life insur

Company paid family and medical leave

Medical, dental, and vision insurance

Discounted pet insurance

FSA/DCA and commuter benefits

401k

Wellness subscription

Recovery suite at HQ

Job summary

Prompt Therapy Solutions, Inc is seeking an Enterprise Client Success Manager to lead post-sale success for our largest rehab therapy clients, guiding onboarding, adoption, and renewal across our B2B SaaS platform.

You will partner with sales, data, and product teams, translate usage into actionable insights, and help clients scale their clinical and front-office workflows while maintaining a world-class client experience.

Qualifications

• Excellent relationship-building with senior leaders and C-suite where applicable.
• Ability to drive adoption and renewal for large enterprise clients.
• Strong understanding of therapy front-office workflows including scheduling and billing.

Responsibilities

• Own post-sales onboarding, training, and go-live for enterprise clients.
• Build relationships with senior client leaders to align on strategic vision.
• Provide best practices, guidance, and empathetic support to maximize product adoption.

Skills

Client relationships

Upsell opportunities

Communication

BI & reporting

MS Excel

Therapy workflows

Clinical background

Travel up to 20%

Team collaboration

Tools

BI tools

Job description

Prompt Therapy Solutions, Inc is seeking an Enterprise Client Success Manager to lead post-sale success for our largest rehab therapy clients, guiding onboarding, adoption, and renewal across our B2B SaaS platform.

You will partner with sales, data, and product teams, translate usage into actionable insights, and help clients scale their clinical and front-office workflows while maintaining a world-class client experience.