Enterprise Client Success Lead - Onboarding & Growth

Lighthouse; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Flexible PTO

Volunteer days

Life & AD&D

Disability insurance

Job summary

Lighthouse is seeking a Client Success Manager to design and present solutions, onboard clients, and grow/retain enterprise accounts. Leverage Lighthouse solutions to maximize early value, meet client expectations, and drive growth through value-added services and consultative selling.

You will manage onboarding, proposals, and stakeholder communications across all levels, aligning client needs with Lighthouse offerings while supporting cross-functional teams.

Qualifications

• Bachelor’s degree or higher; 5+ years in sales, sales support, or project management.
• Proven ability to maintain valuable relationships with a diverse client base.
• Experience with enterprise level deployments and program management.
• Strong analytical and logical skills; client empathy.
• Ability to build relationships with clients and influence change.

Responsibilities

• Create ongoing relationships with clients and drive product adoption.
• Improve client experience by proactive consulting and gap analysis.
• Develop new business opportunities with existing clients through Lighthouse products.
• Use consultative selling techniques and advocate for service/product implementation at an enterprise level.
• Communicate, present, and influence stakeholders at all levels of the organization.
• Create training materials and client playbooks; respond to RFP/RFI’s.
• Guide onboarding processes, initiatives, and working sessions; deliver client demonstrations.
• Create client deliverables and understand requirements for case and program level initiatives.
• Develop implementation plans for new products and services.

Skills

Relationship building

Enterprise sales

Stakeholder management

Presentation skills

Analytical skills

Client empathy

Project management

Writing skills

Education

Bachelor’s degree

Masters or JD a plus

Job description

Lighthouse is seeking a Client Success Manager to design and present solutions, onboard clients, and grow/retain enterprise accounts. Leverage Lighthouse solutions to maximize early value, meet client expectations, and drive growth through value-added services and consultative selling.

You will manage onboarding, proposals, and stakeholder communications across all levels, aligning client needs with Lighthouse offerings while supporting cross-functional teams.