Enterprise Client Success Lead: Exec Partnerships & Growth

Micrologic; Fort Lauderdale (FL); On-site; USD 90,000 - 135,000; Full time

Job summary

Micrologic Associates, a leading technology solutions provider for car wash and related industries, seeks an experienced Enterprise Client Success Manager to own our most strategic customer relationships. You will drive satisfaction, product adoption, retention, and long-term account growth across enterprise accounts, coordinating with internal teams to deliver exceptional service.

You'll lead executive reviews, translate client needs into actions, and proactively manage risk while expanding

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years in B2B Client Success, Account Management, or a related customer facing role, including 2+ years managing mid size or enterprise accounts with multiple stakeholders
• Prior experience working in a software, SaaS, or technology environment
• Willingness to travel to customer sites and industry events
• Demonstrated success building trusted relationships with executive-level stakeholders
• Excellent presentation, communication, and facilitation skills, with the confidence to engage senior audiences
• Strong business acumen and strategic problem-solving abilities
• Proven ability to collaborate across departments
• Strong organizational, project, and time management skills, with the ability to juggle multiple priorities in a fast-paced environment
• A positive, self-motivated professional who's energized by helping customers succeed
• A collaborative team player with a strong focus on goals and a creative approach to solving problems

Responsibilities

• Serve as the primary relationship manager for a portfolio of enterprise accounts
• Build and maintain trusted relationships with customer stakeholders (ranging from on-site employees to executive leadership)
• Be the liaison between customers and our internal teams, translating what customers need into action and coordinating the right resources to get it done
• Lead Executive and Quarterly Business Reviews (EBRs/QBRs), strategic planning sessions, and customer meetings, both virtually and on-site
• Learn each customer’s business inside and out, and deliver strategic recommendations that maximize the value they get from Micrologic
• Own customer escalations through to resolution, keeping every stakeholder informed along the way
• Proactively monitor account health, spot risks early, and build action plans that protect satisfaction and retention
• Develop deep expertise in Micrologic's products and service offerings, and keep that knowledge current as our platform grows
• Drive adoption across the Micrologic platform and identify opportunities to grow accounts with additional solutions
• Travel to customer sites and industry events as needed, representing Micrologic with professionalism
• Stay on top of industry news, market shifts, and competitor activity
• Take on other responsibilities as the business needs them

Skills

Relationship management

Account management

SaaS experience

Executive communication

Cross-functional teamwork

CRM systems

Presentation skills

Travel readiness

Education

Bachelor's degree

Tools

Salesforce CRM

Microsoft Office

Google Workspace

Job description

Micrologic Associates, a leading technology solutions provider for car wash and related industries, seeks an experienced Enterprise Client Success Manager to own our most strategic customer relationships. You will drive satisfaction, product adoption, retention, and long-term account growth across enterprise accounts, coordinating with internal teams to deliver exceptional service.

You'll lead executive reviews, translate client needs into actions, and proactively manage risk while expanding