Enterprise Client Experience Leader (Remote)

MediSolution; Northern (KY); On-site; USD 110,000 - 160,000; Full time

Job summary

Altera Digital Health seeks a Corporate Programs Manager to lead enterprise client experience initiatives, including VoC, NPS, and client leadership councils. You will partner with client success, marketing, product, services, and sales to translate feedback into actionable improvement and executive reporting.

This remote role requires strong analytical skills, executive presence, and the ability to drive cross-functional programs in a matrixed organization.

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, Communications, Analytics, or related fields.
• 8+ years of progressive leadership experience in client experience, client success, strategic programs, marketing, business operations, client insights, or related disciplines.
• Demonstrated experience leading enterprise-wide client engagement or client experience initiatives.
• Experience working with executive leaders and senior stakeholders.

Responsibilities

• Develop and lead Altera's enterprise Voice of the Client (VoC) strategy.
• Own and administer the organization's Net Promoter Score (NPS) program, including survey design, analysis, reporting, and action planning.
• Establish enterprise-level client satisfaction measurement frameworks and benchmarks.
• Identify client experience trends and emerging risks that impact retention, loyalty, advocacy, and growth.
• Translate client feedback into actionable recommendations for executive leadership.
• Partner with Client Success, Marketing, Product, Services, and Sales leaders to address client concerns and improve outcomes.
• Develop executive reporting that provides visibility into client sentiment and experience trends.

Skills

NPS knowledge

Client experience leadership

Cross-functional collaboration

Analytical reporting

Education

Bachelor's degree

Tools

CRM systems

Survey tools

BI tools

Job description

Altera Digital Health seeks a Corporate Programs Manager to lead enterprise client experience initiatives, including VoC, NPS, and client leadership councils. You will partner with client success, marketing, product, services, and sales to translate feedback into actionable improvement and executive reporting.

This remote role requires strong analytical skills, executive presence, and the ability to drive cross-functional programs in a matrixed organization.