Client Success Executive

Harris Computer; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Altera Digital Health is seeking a Client Success Executive to serve as the client’s primary advocate and trusted advisor across strategic initiatives. You will nurture C-suite relationships, drive strategic planning, and align Altera solutions with client priorities to maximize value.

You will champion client satisfaction, monitor NPS, identify expansion opportunities, and coordinate with finance and operations to support accounts receivable.

Responsibilities

• Serve as the client's primary advocate within Altera and trusted advisor.
• Develop and nurture C-suite relationships.
• Facilitate strategic planning for complex projects—aligning Altera solutions with client priorities.
• Develop and maintain a deep understanding of how our services meet client requirements.
• Identify and communicate how Altera can drive more value for the client.
• Promote client participation and drive ongoing improvement related to Net Promoter Score (NPS).
• Represent Altera leadership in client touchpoints, tradeshows and conferences.

Job description

## Client Success ExecutiveApplylocations: North Carolina, United States: Remote - Illinois: Remote - Pennsylvaniatime type: Full timeposted on: Posted Yesterdayjob requisition id: R0045546• Serves as the client's primary advocate within Altera and as a trusted advisor. • Develops and nurtures C-suite relationships. • Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities. • Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements. • Identifies and communicates how Altera can drive more value to the clients we serve. • Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client. • Serves as the primary Executive escalation point. • Explores and identifies additional revenue opportunities with clients. • Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams. • Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.### AlteraA global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare.***Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.****If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:**[e-mail]*To learn more, visit www.alterahealth.com.